Horrible non existent service

Cannot get help or support. Only bots who want to sell overpriced add-ons. I cannot Wait to move so I can give my money to another isp. I cannot Even get the complaint to post [Edit: Language] I [Edit: Language] hate Xfinity

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XfinityMarshante

Official Employee

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570 Messages

3 months ago

Hello @user_ib7eh1, thank you for taking the time to leave a post. Sorry to hear that you are encountering issues to get support. We would love to turn your experience around. Can you elaborate more on the issue you are having?

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user_ib7eh1

Visitor

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4 Messages

@XfinityMarshante I am being charged for streaming services, but I do not have any streaming boxes and I do not need the service. I can’t get a person on the phone and when I tried to chat, The agent only wanted to sell me phones, which I also do not need

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3 months ago

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XfinityKei

Official Employee

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1.9K Messages

@user_ib7eh1 Thanks for the additional information. Can you please direct message me your first and last name along with your full service address so that I can assist you wth your bill and charges.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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Customer Service

user_ib7eh1

Horrible non existent service

XfinityMarshante

user_ib7eh1

XfinityKei

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