Visitor
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2 Messages
Internet outage and scheduling appt
My internet is out and the AI agent confirms there's a problem and gives me times for an appt. When, I pick one, it says an error occurred scheduling the appt and I should call 1-800-xfinity wherein the whole process continues to repeat itself like groundhog day. How do I actually schedule an appt?
EG
Expert
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111.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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327 Messages
11 hours ago
Hi @user_663i5j sorry to hear about your service interruption. Have you checked the outage map: https://www.xfinity.com/support/. You'll usually want to wait for the interruption to be over to schedule a technician.
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