Official

Accepted

Unanswered

Advanced Filters

Search Results (523.4K)

Relevance
Selected Relevance

Community Best Answer

Official Solution

Closed

group emails

What is the limit for a group email addresses?

Question

155

2

0

Community Best Answer

Official Solution

Closed

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv

Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue. Downloaded app to set up Wifi router. Logged in with username/password only to receive this error message: "Access not Authorized. You signed in successfully, but you must be an

Question

52.4K

19

0

Community Best Answer

Official Solution

Closed

Has anyone been able to apply with Xfinity for the EBB?

I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options, but I'd hate to have to switch.

Question

13.6K

49

Community Best Answer

Official Solution

Closed

Pinned

TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

Question

91.6K

392

Community Best Answer

Official Solution

Closed

Apple Watch 5 Series Cellular Activation

I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I

Question

11.5K

67

Community Best Answer

Official Solution

Closed

Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.

Question

199K

7

0

0

Community Best Answer

Official Solution

Closed

Existing customer promotion

I just got a phone call, supposedly from Comcast/Xfinity, offering me a reduced monthly bill for the next two years if I paid 4 months in advance. They gave me a phone number of 888-203-6795 for the "Billing department" to call and verify that the promotion is real, and they gave me a code to presen

Question

14.7K

11

Community Best Answer

Official Solution

Closed

Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens . I was able to do it in past posts ?

Question

598

2

0

Community Best Answer

Official Solution

Closed

Drop Russian TV

As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?

Question

5.6K

18

Community Best Answer

Official Solution

Closed

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

56.6K

204

Community Best Answer

Official Solution

Closed

PLEASE HELP XFi is blocking my safe work website

So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)

Question

16.9K

2

0

Community Best Answer

Official Solution

Closed

Fox nation

Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube

Question

1.1K

1

0

Community Best Answer

Official Solution

Closed

Is Gigabit X10 available at my residence?

I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta

Question

350

3

0

Community Best Answer

Official Solution

Closed

Please allow assigning a static IP on xFi gateway

I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before. Please offer the ability to have a static IP address for Residential

Question

1.1K

3

0

Community Best Answer

Official Solution

Closed

Looking to cancel service. How do I get access to direct messaging?

I have a different internet provider now and would like to cancel Xfinity service.

Question

153

2

0

Community Best Answer

Official Solution

Closed

Platinum account unable to get free peacock premium?

i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl

Question

77

2

0

Community Best Answer

Official Solution

Closed

Been trying to cancel my wifi since November

I have been trying to cancel services since November. I call and they just want to give me a discount and don’t take no for an answer. I contact and set up appointments online for a phone call and they call me while I’m at work and not during the hours I have specified. Now when I call they tell me

Question

200

2

0

Community Best Answer

Official Solution

Closed

Does my bundle qualify for Disney Plus

I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?

Question

131

2

0

Community Best Answer

Official Solution

Closed

**Resolved** Loose cable wires hanging in alley. Request for line maintenance!

Edit: Resolved! After direct messaging Xfinity Support, line workers were scheduled to come within a couple of days and they did an incredible job cleaning up the loose wires. Really went above and beyond! It had even snowed early that morning and they still came out as scheduled and did a great job

Question

118

2

0

Community Best Answer

Official Solution

Closed

Login Loop

I'm stuck in a login loop.

Question

625

2

0

forum icon

New to the Community?

Start Here