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Modem restarts at least 3 times per night
It's in the title. I have dealt with this for a while and only this past week have a tried to actually address it because it's becoming very frustrating. Typically i noticed this while gaming, my internet would drop randomly for a few seconds and then pick back up. It usually happened fast enough th
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Your Home Network
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Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
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Getting Started
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Upload file to post
I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens . I was able to do it in past posts ?
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Getting Started
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Voice control not working
I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions work, on/off volume. If we push the mic button it tells us "somethings not right, try again later". We've paired, unpaired, paired again, made two calls
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X1
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Direct messages
How do i get access to Direct messages
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Getting Started
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what is the minimum download speed !!!BASED ON MY PLAN!!!
I fully understand that speeds can vary due to type of modem, Internet traffic, yada yada yada. My question has nothing to do with the actual service to my home. Please keep this in mind as you respond. Thank you ahead of time, saving us all time and trouble. I would like to know what is the MINIMUM
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Your Home Network
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Has anyone been able to apply with Xfinity for the EBB?
I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options, but I'd hate to have to switch.
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Billing
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PLEASE HELP XFi is blocking my safe work website
So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)
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Your Home Network
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How do I search for forum posts?
How do I search for forum posts?
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Getting Started
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Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv
Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue. Downloaded app to set up Wifi router. Logged in with username/password only to receive this error message: "Access not Authorized. You signed in successfully, but you must be an
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Xfinity App
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Where is the WPS button on the XB-7 modem?
Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.
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Your Home Network
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Cancel service outside usa
Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.
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Sign-In and Account Management
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How to disable "Featured" and "Recent" folders that appear at bottom of TV screen
Every time I turn on the TV I get a notification at the bottom of the TV screen showing me "Featured" and "Recent" folders. This notification lingers for a while and eventually disappears. I press the "Exit" bottom on my remote but that doesn't work. How can I make this not show up every time I turn
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Channels and Programming
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Fox nation
Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube
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Channels and Programming
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Emergency Broadband Benefit Program
Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.
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Billing
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Temporarily Blacklisted IP Address
My email has been working fine for my PC, iPad, and iPhone for years. Now all of a sudden (Monday, 04/24/23) it stopped downloading email to my Outlook and iPhone/iPad email programs. I am getting an error that states: I have seen that others have had this issue on the Forums. What is the solution a
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CW programming agreement expired
Last night we had the CW channel 11 in the NY/Philadelphia area and this morning it’s showing “Our programming agreement with this station has expired. As a result this content is not available through Xfinity or Comcast business at this time.” What gives? I can’t find anything about it on Comcast w
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Channels and Programming
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Paramount app won’t recognize my Xfinity subscription
To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!
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Channels and Programming
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OS Update Required?
Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?
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Xfinity Stream App
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I've been charged for 'inactive' equipment that I'm told must be returned. However, it's an in-use Xfinity modem.
I'm being charged $15/mo for a modem that billing claims is inactive and needs to be returned, but it's the modem that I've been using for the past few years. I recently changed my internet plan from Gigabit Extra to Superfast in September and also removed Popular TV. From November statement, I've b
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Billing
