Hello @user_88ebf3 thank you so much for writing us and bringing this to our attention. We are happy to take a deeper look into this for you and provide you with more details on the order. To get started please select the "peer to peer chat" icon (up

Thank you for clarifying that @user_2be759, are you able to try recording a random show or movie to see if new recordings also have this issue? I would personally miss out on quite a few shows if it weren't for my DVR, I'd be going crazy if this issu

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern and would love the opportunity to take a look and see what's happening. It means the world to us that you are joining our C

Thank you so much for giving that a try @Cubdukat! I rely on my Email every day so I'd be frustrated if I couldn't access it! On your phone if you sign into your account here, are you able to access and view your Emails?

Hello @Cubdukat, thank you for reaching out to us on our Community Forums. I personally love referring to this link https://comca.st/2W9Fofw when setting up our email on Apple devices. Do you still have this issue when following the steps in this lin

Hello, @BlueBeetle! Thank you for reaching out here on our community platform. We are happy to help. I'll have to check the account for you to make sure your packages are in order. For this, I'll need for you to send me a Direct Message with your nam

Hello @user_631ce8! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials. 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. C

Hi @user_d23087 Thank you so much for taking the time to reach us through our Forums page! I can assure you that you have come to the right place and I am happy to review the account and see what other steps we can take to figure out this cable conc

Hi @user_80f864 we'd love to help! Please make sure to create your own post for requesting assistance as this is more than a year old and will now be closed. (If there is no box and are using Xfinity Stream you may need to force stop the app and rest

Muy buen dia @Quevesmicompa lamentamos saber de su experiencia con el servicio y no es lo que queremos para usted. Normalmente, nuestros planes vienen con descuento adicional de $10 por inscribirse a pagos automáticos y facturación electrónica. P

Hi, @anon86290. I appreciate the details and we can check the status of the account right here. Can you direct message your name and address of City B? Make sure you are signed in. 1. In the top right corner, you'll see a little chat icon near t

Greetings, @user_michele! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance.

Hey there, I apologize you have had issues getting through the automated system. We are always looking for ways to improve our automated system to provide you with the clearest and direct service! I will ensure your feedback is passed along. We would

@user_bd2569 Hello and thank you for reaching out to us. I am sorry to hear there is an issue with a refund. I can look into this for you.   Please send a private message by clicking the direct messaging chat icon in the upper right corner of

I can take a look with you to see what might be going on, @eeclose! You said you did all the cache and cookies, did you reboot the devices as well to see if that does anything for you? If it doesn't, then you can also send me a DM and we can look int

Hi @user_df8ee0,Thank you for reaching out to us in regards to your DVR concern. I understand you are having issues with your recording space. I apologize for the inconvenience. Have you swapped your DVR for a new one to see if it's an equipment con

@user_c5ecdc Hi there! I'd be glad to ensure that this gets looked into further, and get your Xfiinty Stream app back online. I know this can be frustrating, because our Stream App is one of our more popular features. Please send a private message

Hello user_92b106, I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Our CSA team is wonderful and work especially with these types of cases day in and

@paperrhino thank you for the DM! I looked over all of your signals and the only issue there is that your modem is transmitting a touch high. I pulled the levels from your modem in 15-second intervals to try and spot an intermittent issue but everyth

Hey @Heron56, thank you again for your time getting it fixed. I'm glad our Customer Security Assurance team was able to get your email configured to the right account. I hope you have an awesome rest of your week!