Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (541.2K)
Community Best Answer
Official Solution
Closed
Pinned
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
Question
•
Xfinity Stream App
Community Best Answer
Official Solution
Closed
Scam?
I just received a call from an "Unknown Caller" claiming to be from Comcast/Xfinity. They asked for my name and I never confirmed it was me. He then states that they discovered that someone has been tampering with my firewall and asked if someone has been trying it. I then asked him what account the
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
How do I search for forum posts?
How do I search for forum posts?
Question
•
Getting Started
Community Best Answer
Official Solution
cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone. Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support so I c
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Root Sports being dropped from Popular TV package
Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.
Question
•
Channels and Programming
Community Best Answer
Official Solution
Closed
iPhone 13 Pro Shipping Times?
I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet? Ordered a gold color w/ 256gb if that matters. Thanks!
Question
•
Plan
Community Best Answer
Official Solution
Closed
PLEASE HELP XFi is blocking my safe work website
So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)
Question
•
Your Home Network
Community Best Answer
Official Solution
Closed
I bought a router on ebay
I bought a router from ebay, xfinity XB8-T that previous owner did not return and was charged for it. They sold it to make some of their money back. Can i activate it?
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me
Question
•
Xfinity Stream App
Community Best Answer
Official Solution
Closed
Where is the WPS button on the XB-7 modem?
Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.
Question
•
Your Home Network
Community Best Answer
Official Solution
Closed
Canceling Internet Service After Paying the Bill
Hello, I am a little confused about how the service period and service cancellation work and was wondering if someone could help me with it My internet service period is from the 20th to the 19th of next month, and I pay my bills on the 6th. I am planning on moving out of my current house on the 11t
Question
•
Billing
Community Best Answer
Official Solution
Closed
Bill Increase
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
Question
•
Billing
Community Best Answer
Official Solution
Closed
Cancel service outside usa
Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.
Question
•
Sign-In and Account Management
Community Best Answer
Official Solution
Closed
Fox nation
Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube
Question
•
Channels and Programming
Community Best Answer
Official Solution
Closed
2 lines unlimited for 30 each = $80?
I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?
Question
•
Plan
Community Best Answer
Official Solution
Closed
Is Gigabit X10 available at my residence?
I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Screensaver photos
This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how would I go about getti
Question
•
X1
Community Best Answer
Official Solution
Closed
Does my bundle qualify for Disney Plus
I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
New Account; "Something unexpected happened" when accessing account information, unable to load plan information
I'm a first time user & customer of Xfinity trying to purchase a plan. Just went through the process of browsing plans available in my area, picking a plan, date for installation, entering payment information, and creating an Xfinity ID. Right after getting my ID created checkout failed without a re
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
Question
•
Customer Service
