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Managing your Xfinity Account online

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional

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22K

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Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

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57.2K

204

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

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92K

392

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PLEASE HELP XFi is blocking my safe work website

So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)

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17.1K

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Direct messages

How do i get access to Direct messages

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5.7K

2

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How do I search for forum posts?

How do I search for forum posts?

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607

3

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Xfinity Stream functions not accessible Technical support cannot fix!!!

Cannot access Recordings on Xfinity Stream functions plus keep receiving this message when clicking on My Itinerary: "Sorry were having some trouble. Check back later". For several months ongoing. Technical support cannot fix!!! e

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209

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Tv and app out

Does anyone know what’s going on with this outage? Is there an eta for returned service?

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78

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Xfinity Target Promotion Scam

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a

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10.2K

32

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Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.

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cancellation

I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone. Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support so I c

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Cancel service outside usa

Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.

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130

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Fox nation

Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube

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1.1K

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Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

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3.1K

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Paramount app won’t recognize my Xfinity subscription

To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!

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11.1K

9

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can't remove a series recording because no show information available

Previously set a series recording for a show. Now, the show has been removed from Comcast ("Information for this program isn't available right now"). Therefore can't modify (cancel) recordings. Anyone know a workaround to remove this series from the Series Priority recording list?

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4.7K

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Charges for a technician

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

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2.4K

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Curious as to when my ACP Benefit will be applied to my account this month.!?

Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill

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239

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Please allow assigning a static IP on xFi gateway

I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before. Please offer the ability to have a static IP address for Residential

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1.1K

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Website not blocked via parental controls

I feel like an idiot, but can anyone help me use the parental controls via the router? I log into the router. I navigate to parental controls. I enable managed sites. I enter the URL for the site I want blocked, and select 'Always' But then that site is still accessible by all devices? What am I doi

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