Official

Accepted

Unanswered

Advanced Filters

Search Results (455.7K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.

Question

191.3K

7

0

0

Accepted Solution

Official Solution

Closed

How to turn off closed captioning in Peacock app

The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.

Question

97.6K

20

Accepted Solution

Official Solution

Closed

Root Sports being dropped from Popular TV package

Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.

Question

7.7K

43

Accepted Solution

Official Solution

Closed

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

42.7K

204

Accepted Solution

Official Solution

Closed

Pinned

TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

Question

88.4K

392

Accepted Solution

Official Solution

Closed

Turning off AP isolation also known as client isolation

I bought a Google Nest Mini. It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device. Please help me figure how to achieve this on my modem! I went to settings but nothing matched!

Question

9.4K

1

Accepted Solution

Official Solution

Closed

PLEASE HELP XFi is blocking my safe work website

So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)

Question

15.9K

2

0

Accepted Solution

Official Solution

Closed

Apple Watch 5 Series Cellular Activation

I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I

Question

10.5K

67

Accepted Solution

Official Solution

Closed

Bill Increase

I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.

Question

30

2

0

Accepted Solution

Official Solution

Closed

Is Gigabit X10 available at my residence?

I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta

Question

321

3

0

Accepted Solution

Official Solution

Closed

Xfinity Flex

How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?

Question

189

1

0

Accepted Solution

Official Solution

Closed

Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!

Question

305

3

Accepted Solution

Official Solution

Closed

Curious as to when my ACP Benefit will be applied to my account this month.!?

Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill

Question

175

2

0

Accepted Solution

Official Solution

Closed

navigate to profile

Precisely, describing each step, how do I complete the forum setup; i.e., how "navigate to my profile", where is "Edit" button, etc?

Question

218

2

0

Accepted Solution

Official Solution

Closed

Been trying to cancel my wifi since November

I have been trying to cancel services since November. I call and they just want to give me a discount and don’t take no for an answer. I contact and set up appointments online for a phone call and they call me while I’m at work and not during the hours I have specified. Now when I call they tell me

Question

143

2

0

Accepted Solution

Official Solution

Platinum account unable to get free peacock premium?

i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl

Question

36

2

0

Accepted Solution

Official Solution

Closed

Login Loop

I'm stuck in a login loop.

Question

537

2

0

Accepted Solution

Official Solution

Closed

GMT vs EST

Could someone please fix the time that appears on the Notification ("Bell") Icon messages? These seem to be showing GMT, while the messages they point to show as local time, which for me is EST: ETA: Stated another way, I'm getting "bell" Notifications for posts 5 hours in the future. For example, o

Question

287

5

0

Accepted Solution

Official Solution

Closed

Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

Question

2.9K

10

0

Accepted Solution

Official Solution

Closed

Private message...

@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-

Question

1.2K

2

forum icon

New to the Community?

Start Here