Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (448.7K)
Accepted Solution
Official Solution
Closed
Free Peacock
Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv
Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue. Downloaded app to set up Wifi router. Logged in with username/password only to receive this error message: "Access not Authorized. You signed in successfully, but you must be an
Question
•
Xfinity App
Accepted Solution
Official Solution
Closed
Where is my password for my Xfinity cable/modem router?
I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
How to turn off closed captioning in Peacock app
The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.
Question
•
X1
Accepted Solution
Official Solution
Closed
Pinned
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
Question
•
Xfinity Stream App
Accepted Solution
Official Solution
Closed
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me
Question
•
Xfinity Stream App
Accepted Solution
Official Solution
Closed
Where is the WPS button on the XB-7 modem?
Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Is Gigabit X10 available at my residence?
I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Bill Increase
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
Question
•
Billing
Accepted Solution
Official Solution
Closed
No Forum notifications for "replies"
I'm not receiving notifications for "replies" to threads I subscribe to. I get them when "comments" are posted, but not for "replies". The result is that, when a "reply" is posted I have no way of knowing about it unless I pull up the thread manually. I have never received a single "reply" notificat
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
navigate to profile
Precisely, describing each step, how do I complete the forum setup; i.e., how "navigate to my profile", where is "Edit" button, etc?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Looking to cancel service. How do I get access to direct messaging?
I have a different internet provider now and would like to cancel Xfinity service.
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Fox nation
Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Watch videos from 12 days ago
Home security videos from 12 days ago
Question
•
Rules and Automations
Accepted Solution
Official Solution
Closed
XFINITY REWARDS - WHAT A JOKE
I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because they are not usi
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
I've been charged for 'inactive' equipment that I'm told must be returned. However, it's an in-use Xfinity modem.
I'm being charged $15/mo for a modem that billing claims is inactive and needs to be returned, but it's the modem that I've been using for the past few years. I recently changed my internet plan from Gigabit Extra to Superfast in September and also removed Popular TV. From November statement, I've b
Question
•
Billing
Accepted Solution
Official Solution
Closed
Curious as to when my ACP Benefit will be applied to my account this month.!?
Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill
Question
•
Billing
Accepted Solution
Official Solution
Closed
Post in other forum has been marked as PRIVATE for 3 days.
A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspectin
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
how to turnoff notification
I get a notification that a team I like is playing in a short while. I don't want this message as it sometimes causes the dvr to churn as it tries to reach the game on a channel we don't subscribe to. How do I turn this off?
Question
•
X1
Accepted Solution
Official Solution
Closed
How do I find my past conversations/posts?
I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.
Question
•
Customer Service
