Official

Accepted

Unanswered

Advanced Filters

Search Results (444.1K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Where is my password for my Xfinity cable/modem router?

I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.

Question

3.3K

1

0

Accepted Solution

Official Solution

Closed

How to turn off closed captioning in Peacock app

The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.

Question

97.2K

20

Accepted Solution

Official Solution

Closed

Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.

Question

190K

7

0

0

Accepted Solution

Official Solution

Closed

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

41.5K

204

Accepted Solution

Official Solution

Closed

Turning off AP isolation also known as client isolation

I bought a Google Nest Mini. It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device. Please help me figure how to achieve this on my modem! I went to settings but nothing matched!

Question

9.3K

1

Accepted Solution

Official Solution

Closed

ESPN+

This has been asked before but when will ESPN+ be added to the X1 box. Disney and Comcast announced together last fall that ESPN+ and Disney+ would be added in the first quarter of 2021 which is ending next week. There is a message on the X1 box that Disney+ is coming and that we will be notified wh

Question

7K

3

Accepted Solution

Official Solution

Closed

PLEASE HELP XFi is blocking my safe work website

So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)

Question

15.8K

2

0

Accepted Solution

Official Solution

Closed

How do I find my past conversations/posts?

I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.

Question

161

1

0

Accepted Solution

Official Solution

Closed

Is Gigabit X10 available at my residence?

I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta

Question

320

3

0

Accepted Solution

Official Solution

Closed

Looking to cancel service. How do I get access to direct messaging?

I have a different internet provider now and would like to cancel Xfinity service.

Question

119

2

0

Accepted Solution

Official Solution

Closed

Bill Increase

I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.

Question

30

2

0

Accepted Solution

Official Solution

Closed

Xfinity Flex

How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?

Question

182

1

0

Accepted Solution

Official Solution

Closed

Internet upload speed

I changed to the gigx2 plan which should provide up to 200 MBps. My old plan was the Gig Extra and limited to 35 MBps. Using xfinity's speed test I still show 35 MBps. I've rebooted my modem a handful of times and called support twice with no avil. Any advise on how to resolve this issue?

Question

831

11

Accepted Solution

Official Solution

Closed

Paramount app won’t recognize my Xfinity subscription

To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!

Question

11K

9

Accepted Solution

Official Solution

Closed

Fox nation

Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube

Question

1K

1

0

Accepted Solution

Official Solution

Closed

how to turnoff notification

I get a notification that a team I like is playing in a short while. I don't want this message as it sometimes causes the dvr to churn as it tries to reach the game on a channel we don't subscribe to. How do I turn this off?

Question

1.8K

2

0

Accepted Solution

Official Solution

Closed

Charges for a technician

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

Question

2.2K

2

0

Accepted Solution

Official Solution

Closed

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s

Question

27.5K

133

0

Accepted Solution

Official Solution

Closed

2 lines unlimited for 30 each = $80?

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

Question

1K

6

0

Accepted Solution

Official Solution

Closed

can't remove a series recording because no show information available

Previously set a series recording for a show. Now, the show has been removed from Comcast ("Information for this program isn't available right now"). Therefore can't modify (cancel) recordings. Anyone know a workaround to remove this series from the Series Priority recording list?

Question

4.6K

5

0

forum icon

New to the Community?

Start Here