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Unable to cancel my internet service.

Today was my 3rd attempt to cancel my internet service while keeping my TV service. It was on 6/25/24, 7/2/24, and today. Each time I received a confirmation from a live agent in the chat and even promised a call back. Last call back still did not resolve the cancellation and today i did not even ge

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Forum editor ignores edit attempts

The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh

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Managing your Xfinity Account online

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional

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How to turn off closed captioning in Peacock app

The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.

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COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!! I looked online and the Comcast e-mail server is down but I

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Correct WiFi password not being recognized?

We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. We have restarted the gateway, we unplugged it for a few minutes, we tried using the original password on the bo

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Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.

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Apple Watch 5 Series Cellular Activation

I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I

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PLEASE HELP XFi is blocking my safe work website

So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)

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Can't locate response to my post

I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.

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Modem compatibility with 900 Mbps plan

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

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Cancel service outside usa

Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.

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Xfinity Flex

How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?

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Website not blocked via parental controls

I feel like an idiot, but can anyone help me use the parental controls via the router? I log into the router. I navigate to parental controls. I enable managed sites. I enter the URL for the site I want blocked, and select 'Always' But then that site is still accessible by all devices? What am I doi

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2 lines unlimited for 30 each = $80?

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

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Bill Increase

I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.

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Fox nation

Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube

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Login Loop

I'm stuck in a login loop.

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Screensaver photos

This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how would I go about getti

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Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

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