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XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time.  We have repaired it numerous times.  It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box sti

Question

 • X1

67

2

0

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Error Code TVAPP-00170

We have been unable to stream on desktop devices. When we log in, the above error code appears, over and over, sign in and sign out.  I spent hours troubleshooting.  I was told that it was a problem on Xfinity's side.  I believe (according to this forum) that xfinity is the resource

Question

 • Xfinity Stream Website

29

2

0

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Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen.  I see no such icon or button.  It really shouldn't see this hard to navigate these forums!

Question

 • Getting Started

59

3

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HBO not working for me

I am having issues with HBO. It was working last week but when I got to HBO today it says I need to subscribe. I know it is part of the package I pay for. Can someone help to get this working for me? Thanks, [EDITED - Removed Personal Info - Forum Guidelines Violation]

Question

 • Channels and Programming

36

5

0

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Xfinity App

Showing two connections for one device, why is that? When I delete one it comes right back. If I delete both it still come back as two connected. Am I been charged twice the data for one device?

Question

 • Xfinity App

56

3

0

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Fox nation

Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab.  On ok t the trailer his shown via YouTube 

Question

 • Channels and Programming

42

1

0

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Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

Question

 • Billing

1.9K

10

0

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Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

 • Customer Service

29

1

0

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Post in other forum has been marked as PRIVATE for 3 days.

A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspec

Question

 • Getting Started

90

1

0

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Netgear Cable Modem

I'm looking at buying my own cable modem since latest xFinity modem/router cable has issues. The Netgear CM1000 cable modem has - Only DOCSIS 3.1 modem box enable 1 gbps cable internet service plans I have a dumb question. If my Comcast Extreme Pro+ Internet speed plan is over 1 gbps will this mod

Question

 • Your Home Network

492

1

0

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X1 Main DVR Box Model AX013ANM Error RDK-03030

I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good.  I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times.&nbs

Question

 • Customer Service

326

6

0

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Charges for a technician

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

Question

 • Billing

462

2

0

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Closed

can't remove a series recording because no show information available

Previously set a series recording for a show. Now, the show has been removed from Comcast ("Information for this program isn't available right now").  Therefore can't modify (cancel) recordings.  Anyone know a workaround to remove this series from the Series Priority recording list?

Question

 • X1

3.5K

5

0

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Screensaver photos

This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how

Question

 • X1

624

2

0

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Turn off two factor authentication

How do I turn off two factor authentication?

Question

 • Email

24.5K

2

0

0

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Fox Sports 2/FS2

I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa

Question

 • Channels and Programming

535

4

0

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Closed

Cast to Flex

How can we cast from a mobile device to Flex? I even have Xfinity as a mobile provider but can’t figure out how to cast what’s on my IPhone to my Samsung TV where Flex is connected and is otherwise working fine.

Question

 • Flex

22.2K

2

0

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Paramount app won’t recognize my Xfinity subscription

To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!

Question

 • Channels and Programming

7.2K

9

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How to create a separate wifi log-in for guests.

We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?

Question

 • Your Home Network

2.9K

1

0

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What is the Mailing Address for Paying Bills

I am away from home, so do not have that information with me and my bill is overdue.

Question

 • Customer Service

72.5K

5

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