Official

Accepted

Unanswered

Advanced Filters

Search Results (472K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Pinned

TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

Question

89.4K

392

Accepted Solution

Official Solution

Closed

COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!! I looked online and the Comcast e-mail server is down but I

Question

11K

49

Accepted Solution

Official Solution

Closed

Direct messages

How do i get access to Direct messages

Question

5.5K

2

Accepted Solution

Official Solution

Closed

PLEASE HELP XFi is blocking my safe work website

So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)

Question

16.1K

2

0

Accepted Solution

Official Solution

Closed

Turning off AP isolation also known as client isolation

I bought a Google Nest Mini. It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device. Please help me figure how to achieve this on my modem! I went to settings but nothing matched!

Question

9.6K

1

Accepted Solution

Official Solution

Closed

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

45.6K

204

Accepted Solution

Official Solution

Closed

iPhone 13 Pro Shipping Times?

I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet? Ordered a gold color w/ 256gb if that matters. Thanks!

Question

29.8K

124

Accepted Solution

Official Solution

Closed

Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.

Question

193.2K

7

0

0

Accepted Solution

Official Solution

Closed

Is Gigabit X10 available at my residence?

I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta

Question

321

3

0

Accepted Solution

Official Solution

Closed

Looking to cancel service. How do I get access to direct messaging?

I have a different internet provider now and would like to cancel Xfinity service.

Question

129

2

0

Accepted Solution

Official Solution

Closed

Xfinity Flex

How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?

Question

203

1

0

Accepted Solution

Official Solution

Closed

Received cancelation notice I didn't request

I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.

Question

249

2

0

Accepted Solution

Official Solution

Closed

Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

3.5K

2

0

Accepted Solution

Official Solution

Closed

navigate to profile

Precisely, describing each step, how do I complete the forum setup; i.e., how "navigate to my profile", where is "Edit" button, etc?

Question

234

2

0

Accepted Solution

Official Solution

Closed

How do I find my past conversations/posts?

I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.

Question

179

1

0

Accepted Solution

Official Solution

Closed

Fox nation

Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube

Question

1K

1

0

Accepted Solution

Official Solution

Closed

OS Update Required?

Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?

Question

10.3K

7

Accepted Solution

Official Solution

Closed

Cancel service outside usa

Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.

Question

87

3

0

Accepted Solution

Official Solution

Closed

Does my bundle qualify for Disney Plus

I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?

Question

50

2

0

Accepted Solution

Official Solution

Closed

how to turnoff notification

I get a notification that a team I like is playing in a short while. I don't want this message as it sometimes causes the dvr to churn as it tries to reach the game on a channel we don't subscribe to. How do I turn this off?

Question

1.8K

2

0

forum icon

New to the Community?

Start Here