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Xfinity XG1v4 ordering help

I know this is a constant post on here but I have tried the chat function through my app and calling but I cannot seem to find a way to get this box. Can someone please help me get this box?

Question

 • X1

224

1

0

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Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen.  I see no such icon or button.  It really shouldn't see this hard to navigate these forums!

Question

 • Getting Started

91

3

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Need help changing my moving date for Xfinity transfer.

Is there anyway you can change the date after the order was submitted?

Question

 • Customer Service

52

3

0

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Adding Unlimited Data getting an error

Good morning Everyone,I want to add unlimited data to my plan with my own modem, but every time I try to add it (https://www.xfinity.com/buy/plan/checkout/XFINUDAT) I get the following error: Temporarily unavailable The product you’re interested in isn’t available for purchase at this time. Get u

Question

 • Customer Service

46

2

0

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log-in

How do I STOP the 2-step verification, which send me a text every time I try to sign on. I live alone, no one else has access to my Wifi or my computer.  So this feature does not help, it only annoys.

Question

 • Customer Service

57

2

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Closed

HBO not working for me

I am having issues with HBO. It was working last week but when I got to HBO today it says I need to subscribe. I know it is part of the package I pay for. Can someone help to get this working for me? Thanks, [EDITED - Removed Personal Info - Forum Guidelines Violation]

Question

 • Channels and Programming

76

5

0

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How to disable "Featured" and "Recent" folders that appear at bottom of TV screen

Every time I turn on the TV I get a notification at the bottom of the TV screen showing me "Featured" and "Recent" folders. This notification lingers for a while and eventually disappears. I press the "Exit" bottom on my remote but that doesn't work.  How can I make this not show up every time

Question

 • Channels and Programming

60

3

0

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Error Code TVAPP-00170

We have been unable to stream on desktop devices. When we log in, the above error code appears, over and over, sign in and sign out.  I spent hours troubleshooting.  I was told that it was a problem on Xfinity's side.  I believe (according to this forum) that xfinity is the resource

Question

 • Xfinity Stream Website

80

2

0

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Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

 • Customer Service

170

2

0

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GMT vs EST

Could someone please fix the time that appears on the Notification ("Bell") Icon messages? These seem to be showing GMT, while the messages they point to show as local time, which for me is EST: ETA: Stated another way, I'm getting "bell" Notifications for posts 5 hours in the future. For

Question

 • Getting Started

100

5

0

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Netgear Cable Modem

I'm looking at buying my own cable modem since latest xFinity modem/router cable has issues. The Netgear CM1000 cable modem has - Only DOCSIS 3.1 modem box enable 1 gbps cable internet service plans I have a dumb question. If my Comcast Extreme Pro+ Internet speed plan is over 1 gbps will this mod

Question

 • Your Home Network

628

1

0

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how to turnoff notification

I get a notification that a team I like is playing in a short while. I don't want this message as it sometimes causes the dvr to churn as it tries to reach the game on a channel we don't subscribe to.  How do I turn this off?

Question

 • X1

442

2

0

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Private message...

@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-

Question

 • Getting Started

809

2

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Closed

X1 Main DVR Box Model AX013ANM Error RDK-03030

I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good.  I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times.&nbs

Question

 • Customer Service

455

6

0

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Xfinity App

Showing two connections for one device, why is that? When I delete one it comes right back. If I delete both it still come back as two connected. Am I been charged twice the data for one device?

Question

 • Xfinity App

164

3

0

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Screensaver photos

This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how

Question

 • X1

1K

2

0

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Remove unlimited data option from my Internet account

How do I remove the UNLIMITED DATA OPTION from my plan ? Been trying on the website but seems like it doesn't support that. Please help.

Question

 • Customer Service

186

3

0

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Forum account cannot send a "Direct Message" to Xfinity Support

In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a

Question

 • Getting Started

97

3

0

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Discount for Bank Pay

I just got Internet service and while at the store yesterday and was told I would get a discount for autopay, paperless billing, and direct payments from a bank. I did not have my checkbook at the time and was told I could do this after the Internet was installed. It was installed yesterday and tod

Question

 • Billing

81

2

0

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can't remove a series recording because no show information available

Previously set a series recording for a show. Now, the show has been removed from Comcast ("Information for this program isn't available right now").  Therefore can't modify (cancel) recordings.  Anyone know a workaround to remove this series from the Series Priority recording list?

Question

 • X1

3.9K

5

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