Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (515.6K)
Community Best Answer
Official Solution
Closed
on demand message need to upgrade to X1
Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1. I have a non-X1 cable box with a monthly package add on: Digital Preferred including On Demand programing. If I don't upgrade to X1 does this mean I can't see some of my stations On Demand anymor
Question
•
On Demand
Community Best Answer
Official Solution
Closed
Root Sports being dropped from Popular TV package
Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.
Question
•
Channels and Programming
Community Best Answer
Official Solution
Closed
Scam?
I just received a call from an "Unknown Caller" claiming to be from Comcast/Xfinity. They asked for my name and I never confirmed it was me. He then states that they discovered that someone has been tampering with my firewall and asked if someone has been trying it. I then asked him what account the
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Vudu fandango screen
My cable tv keeps getting interrupted by the VUDU FANDANGO screen (pops up every 10 seconds) and then goes to a black screen. How so I get this to stop? It has been happening continually since I started the tv and cable box this morning
Question
•
X1
Community Best Answer
Official Solution
Closed
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv
Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue. Downloaded app to set up Wifi router. Logged in with username/password only to receive this error message: "Access not Authorized. You signed in successfully, but you must be an
Question
•
Xfinity App
Community Best Answer
Official Solution
Closed
Modem restarts at least 3 times per night
It's in the title. I have dealt with this for a while and only this past week have a tried to actually address it because it's becoming very frustrating. Typically i noticed this while gaming, my internet would drop randomly for a few seconds and then pick back up. It usually happened fast enough th
Question
•
Your Home Network
Community Best Answer
Official Solution
Closed
Pinned
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
Question
•
Xfinity Stream App
Community Best Answer
Official Solution
Closed
Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Voice control not working
I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions work, on/off volume. If we push the mic button it tells us "somethings not right, try again later". We've paired, unpaired, paired again, made two calls
Question
•
X1
Community Best Answer
Official Solution
Closed
Where is the WPS button on the XB-7 modem?
Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top? I've been trying to find a manual but haven't had any luck so far.
Question
•
Your Home Network
Community Best Answer
Official Solution
Closed
PLEASE HELP XFi is blocking my safe work website
So this is pretty insane. I’m working from home, I’ve been accessing my work website perfectly fine for the last few months, and all of a sudden last night I can longer access it in my browser. It’s saying it cannot establish a secure connection. I logged into XFi because I figured my ISP (Xfinity)
Question
•
Your Home Network
Community Best Answer
Official Solution
Closed
I've been charged for 'inactive' equipment that I'm told must be returned. However, it's an in-use Xfinity modem.
I'm being charged $15/mo for a modem that billing claims is inactive and needs to be returned, but it's the modem that I've been using for the past few years. I recently changed my internet plan from Gigabit Extra to Superfast in September and also removed Popular TV. From November statement, I've b
Question
•
Billing
Community Best Answer
Official Solution
Closed
Screensaver photos
This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how would I go about getti
Question
•
X1
Community Best Answer
Official Solution
Closed
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Curious as to when my ACP Benefit will be applied to my account this month.!?
Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill
Question
•
Billing
Community Best Answer
Official Solution
Closed
Fox nation
Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube
Question
•
Channels and Programming
Community Best Answer
Official Solution
Closed
How do I find my past conversations/posts?
I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Emergency Broadband Benefit Program
Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.
Question
•
Billing
Community Best Answer
Official Solution
Closed
Does my bundle qualify for Disney Plus
I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
Returning old equipment can't find remote
I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?
Question
•
Customer Service
