Contributor
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127 Messages
Where is the WPS button on the XB-7 modem?
Is it that little indented thing in the back?
And what are the secret codes for the multi-colored light on top?
I've been trying to find a manual but haven't had any luck so far.
Accepted Solution
Official Solution
XfinityJonathan
Official Employee
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839 Messages
4 years ago
Hi @jmr1959
The WPS button is indeed the one on the back and has the --> <-- icon
Device Status and Light Activity
https://www.xfinity.com/support/articles/xfi-gateway-led-lights
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jmr1959
Contributor
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127 Messages
4 years ago
Thanks ComcastJonathan!
So that button has at least two uses, the other being to do a factory reset, as stated in the thread below by EG, or was he talking about a different modem ?
https://forums.xfinity.com/t5/Your-Home-Network/reset-password-for-gateway/td-p/3342095
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
@jmr1959
Just wanted to check what use cases you'd have that require a full factory reset as it's only recommended in rare instances (e.g. you forgot the sign-in credentials to the admin console) and the support documentation recommends that it be used as a last resort.
The XB6 has a reset hole similar to most modems/routers and has the word "reset" underneath it.
There's a reset button underneath the coax (internet cable) on the XB7. If you go into the settings, there are more restart options within the gateway's admin tool:
Source:
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem
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EG
Expert
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107.1K Messages
4 years ago
No. They are / have two separate and distinct functions / purposes.
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
Thanks @EG , @jmr1959 I believe EG was saying that the WPS is distinctly for WPS, and the reset hole is distinctly for resetting (on the XB6 shown below). XB6 has the WPS button on the front in the XB6 vs the back on the XB7.
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jmr1959
Contributor
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127 Messages
4 years ago
Sorry EG, I'm not sure I understand what it is you're telling me.
ComcastJonathan, I was only looking for the WPS button. When you told me that it's the indented button on the back I was just commenting that that's the same button that EG told the OP in his post here to push in order to do a factory reset so that the login password would get reset.
It was interesting/curious/confusing to me that the designers would use the same button for very different purposes. Although I do understand that you have to hold the button for 30 seconds to do the reset, while, I assume, you just press it and release it to activate WPS mode.
Thank you both again for your help with this.
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josephhh
New Poster
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1 Message
4 years ago
The round button, in the back, above the ethernet ports. This button has -2- functions.
1)- a quick push/release triggers the WPS function
2)-a push and hold (about 30 seconds) triggers the "reset" function
This info. is not covered, that I could find, in the packaged product info. A Comcast tech had to work
through this with me and I thank her greatly for the help!!!
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