Visitor
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5 Messages
Is Gigabit X10 available at my residence?
I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist?
Thanks,
Stacey
Accepted Solution
Official Solution
user_2f9da7
Visitor
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5 Messages
1 year ago
This can be closed since I was able to find out if my residence qualified.
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EG
Expert
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106.7K Messages
1 year ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
XfinityArmand
Official Employee
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1.8K Messages
1 year ago
Hi there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so happy to hear from you and want to help in any way that we can to ensure you are having the best experience with your services. Our servies are ever evolving, and we are working to bring the fastest speeds to all of our subscribers. While some speeds may not be readily available, we are working to bring to all areas soon. We are glad to take a closer look at things for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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