Visitor
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2 Messages
Been trying to cancel my wifi since November
I have been trying to cancel services since November. I call and they just want to give me a discount and don’t take no for an answer. I contact and set up appointments online for a phone call and they call me while I’m at work and not during the hours I have specified. Now when I call they tell me I can’t cancel until I pay my past due amount. If they would’ve canceled my services the first time I called back in November there wouldn’t be a past due. I don’t think that I should have to pay. They have made this experience impossible and I’m tired of it I just want my services cancelled like it was supposed to be back in November.
Accepted Solution
Official Solution
XfinityEmilyB
Official Employee
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1.7K Messages
11 months ago
@Celestet_22 Thank you for trusting my team to make things right with your billing concerns. We are available here every day, so please reach out if you ever need anything in the future. You can also manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!
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XfinityThomasA
Official Employee
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1.9K Messages
11 months ago
We appreciate your feedback and the opportunity to help! Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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