I need to change some information in the billing section. After it chugs for a while and I click where I want to go I get a messsage that says my online session is just about up and when that is closed is an error message.  The worthless Xfinity Assistant will not put me to a live person. 

I spoke with a rep and set up a student internet account 200 mb for $35 per month. The rep I spoke to was named Marco and he said due to system errors our bill would be listed as $45 and then go down to $35 for the student rate and then $25 with autopay which I also set up with my bank account. We h

Why did my bill increase $15 for zero reason? I’ve only had Xfinity for three months now and it went from $25, to $29, and this month it’s up to $42? What is going on? It doesn’t look as if anything is changed on the bill and I haven’t made any changes to the service, it’s just more expensive? I’ve

Billing issues/issues with customer service.I was promised on the phone by an agent that the overage fees would be waived. I went to a chat agent, who refused to waive the charges, and then their supervisor. After wasting at least an hour with this supervisor, who refused to allow me to speak with t

My itemized bill charged me $100 for professional installment. I was provided the equipment and I did the installation myself. Not once was this ever mentioned with the sales associate on the phone or in person when I went to pick up the equipment, I have been hung up on customer service, and this i

I attempted to activate Xfinity wifi 8/5 after I moved into a new apartment. After hours of trying I had to make a technician appointment. They were hours late. They explained to me that this was their equipments issue and that there would be no charge as they needed to hang new wires outside. Upon

what is the $10.00 add on for XFI Complete?

-Signed up for new xfinity contract 08/07 -internet service stops working for a week -told a service tech would be out “no charge” -tech comes out fixes the issues and says “no charge” plus reimburses me $10 credit for the week without internet -overpaid the prior month so was due a $15 credit -bill

I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added. Prior to adding mob

I would like to get contact information for the department that can provide me with a detailed billing statement of my account. My account shows one thing (which is obviously incorrect), and live chat agents each give me different information that keeps changing. Please provide me with contact detai

I am receiving paper bills for an account I no longer have access to, am not a part of, and need to be removed.

As an existing customer looking to switch plans, I'm confused by the upload speed for the "Connect" Internet plan. The plan builder page (screenshot 1) says "Typical upload speed 114.98 Mbps" but the order confirmation page (screenshot 2) says "Upload speeds up to 20 Mbps." Which figure is correct?

Hi, I cancelled my Xfinity services on 25 June. I received a confirmation email that day.  I paid a bill on 5 July, which I expected to be my last.  I received an email on 14 July billing me for what looked like another month of service, due 5 August, even though I had cancelled my servic

On 26 June, Peacock reset and I got kicked out. When I attempt to go back in, I have to choose a plan. According to this page, in order to have Peacock Premium, I need to have Gig Internet. https://www.xfinity.com/support/articles/peacock-subscription-faqs I do have gig internet. So I have met th

RESIDENTIAL TROUBLE CALL 100 technician came do nothing

20 Year Comcast/Xfinity Customer, Promotional Rate Ending, Looking for Options. Anyone willing to take up the challenge? Hi Xfinity Superheroes! I'm a long time 20 year Comcast/Xfinity customer and looking for Internet only options now that my promotional rate is expiring 30 June. I want

I've been trying to access my latest bill but keep getting those errors even though I'm logged in.

I cancelled my cable tv service on November 25 and returned both set top boxes for which I have a receipt. The current service that shows on my online billing does NOT reflect the change. It still shows [Edited: Personal Information] Internet, Xfinity TV, and Voice Please advise as to

I understand that prices are going up but I'd like to renew my 12 month contract to get a discount if possible.

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus