Contributor
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62 Messages
Signal problems (yet) again, app and phone number keep failing to schedule appt.
Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY. When I call in the automated system tried to text me to schedule an appointment, but after I confirm the date and time it says it failed to schedule it. So I'm posting here....... please help! Thanks.
Accepted Solution
XfinityRichard
Official Employee
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2.3K Messages
1 month ago
It was a pleasure, u/train_wreck working with you in private and getting you taken care of! We do appreciate you and your business!-Richard
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EG
Expert
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112.7K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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387 Messages
1 month ago
Hello @train_wreck, Thanks for taking the time out of your day to leave a post. Sorry to hear that you are having service issues with your internet. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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train_wreck
Contributor
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62 Messages
1 month ago
Well, I suspect that the issue was outside of my house. About 3 hours ago we went completely offline for maybe 15 minutes. When we came back our signals are back to being close to perfect. I'll monitor this for a day or 2, and then if all is good we will consider this case closed.
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