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LakeWashington
1st Topic

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3 Messages

Friday, February 18th, 2022 11:20 PM

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Unable to add the $30/mo Unlimited Data option

When I click on the link (https://www.xfinity.com/buy/plan/checkout/XFINUDAT) to add unlimited data to my plan I get the following error:

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

How do I go about getting it added?  I am not interested in adding the Xfi complete as I prefer to own my own modem/gateway.

Question

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Updated 

3 years ago

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Accepted Solution

XfinityDemitrius

Official Employee

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1.6K Messages

3 years ago

Thank you for contacting customer support through our Xfinity Support Forums. I hope you are doing well. I would be more than happy to offer my assistance in getting the Unlimited Data Plan added to your account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

4

LakeWashington

Visitor

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3 Messages

@XfinityDemitrius​ I have messaged, thanks

3 years ago

0

XfinityDemitrius

Official Employee

 • 

1.6K Messages

Perfect! Thx! The Unlimited Data Plan will be $30.00 per month. Before we can apply these changes, we would need to go through a customer approval process. Do you have a valid e-mail address where I could send the approval form? Once I send the approval form, you would have up-to 15 minutes to review and accept before I could process the changes.

 

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

LakeWashington

Visitor

 • 

3 Messages

I was able to obtain the add on via chat support, thank you for your assistance

3 years ago

0

XfinityDilary

Official Employee

 • 

1.9K Messages

Awesome! I am glad we were able to get that added for you, @LakeWashington. If you need anything else, don't hesitate to create a new public post. Here on our Community Forums, we are available at any time and ready to assist with any of your future account and service needs.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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