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creeble
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1st Accepted Solution
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Contributor

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25 Messages

Monday, May 12th, 2025 3:48 AM

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Being charged for a modem I have never had

I have no Comcast/Xfinity modem; I have always had my own, for the 25 years I've lived here.

But my bill shows a $12 charge.

How do I get rid of this charge?  Why did it ever appear?  Again, I have never had a modem from Xfinity / Comcast!

Question

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Updated 

18 days ago

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Accepted Solution

creeble

Contributor

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25 Messages

18 days ago

The good news is that Xfinity credited back the four months of charges for a device that I had not ordered, did not need (it was a "TV set top box", and I have no TV plan), and as far as I know, never received.

Not at all clear why they started charging me for it 4 months ago given that I've had an internet-only for over 20 years (always using my own modem), but hey... Comcast.

So keep an eye on your bill. 

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XfinityAdrienne

Official Employee

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1.3K Messages

I am happy we were able to get everything cleaned up with the charges on your bill, @creeble! Thank you so much for taking the time to reach out to us here, and we are happy to help with anything in the future. Have a wonderful rest of your day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

0

XfinityDilary

Official Employee

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2.3K Messages

26 days ago

 

creeble, Thanks for posting on our Community Forums for assistance. We'd be happy to help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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creeble

Contributor

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25 Messages

Thanks, I've done this just now.

25 days ago

0

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