Contributor
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24 Messages
Being charged for a modem I have never had
I have no Comcast/Xfinity modem; I have always had my own, for the 25 years I've lived here.
But my bill shows a $12 charge.
How do I get rid of this charge? Why did it ever appear? Again, I have never had a modem from Xfinity / Comcast!
XfinityDilary
Official Employee
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2.2K Messages
1 day ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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