Visitor
•
1 Message
Internet modem
I had an appointment to install service in a new location and when the technician arrived he installed a new modem and took the old one. I am now getting notifications from xfinity to return the old modem.
Visitor
•
1 Message
I had an appointment to install service in a new location and when the technician arrived he installed a new modem and took the old one. I am now getting notifications from xfinity to return the old modem.
XfinityAbby
Official Employee
•
120 Messages
16 hours ago
Hello @user_f4gho7. Thank you for reaching out on our Community Forum. I do understand how important it is that we make sure your equipment is marked as returned.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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