fitzeer43's profile

Visitor

 • 

3 Messages

Fri, May 27, 2022 12:14 AM

Paramount plus

Paramount plus not working on x1 

Accepted Solution

Official Employee

 • 

494 Messages

6 months ago

@fitzeer43 Thank you for reaching out to the Xfinity support team today. I understand that you are receiving an error message when you log into the app on your X1 cable box. I would like to gather more information about your account.

Could you please send our team a private message with your full name and full address?

 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Visitor

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3 Messages

6 months ago

I came home from a camping trip and it seem to be working now

Official Employee

 • 

155 Messages

@fitzeer43 Thank you for the update. I'm glad to hear Paramount Plus is now working for you. Perhaps taking camping trips more often will help. Did you have any other questions or service concerns at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

7 days ago

How do I get Paramount added to my Xfinity account?

Official Employee

 • 

627 Messages

Hi, thank you for reaching out to Xfinity Forums. You are able to add paramount from your X1 remote. You can use the voice remote to access paramount app.

 

  1. Press the xfinity button on your remote.
  2. Select Apps.
  3. Select the Paramount+ tile.
    • Note: You can also say “Paramount+” into your Voice Remote to open the app on Flex.
  4. When you enter the app, select Sign Up for Paramount+.
  5. Select a plan.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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