Frequent Visitor
•
11 Messages
Xfinity email
I was curious. For 2 factor authentication, you get a code sent to your phone or code sent to an alternate email address. Either your phone or alternate email address is always working. What is a customer supposed to do, if both methods failed and are not working. Does the customer call tech support for them to turn off
the 2 factor authentication? If not, what is the customer supposed to do?
I am not having any issues. I was just curious what the customer is supposed to do in that situation.
Accepted Solution
XfinityJanelle
Official Employee
•
1.1K Messages
1 month ago
Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding 2-factor authentication. I would be more than happy to offer my assistance looking into this further for you. Our phone agents have ways to authenticate accounts and we are always willing to work with a customer to help them out. If you are ever needing assistance please feel free to let us know.
0