1 Message
Replace Equipment
I received an email to replace/update my equipment due to increased speed on my account. Every time I use the link provided (this is the corrected link I received in a second email) I am unable to connect. I keep receiving this message: Help
Sorry, This Isn’t Working Right Now
Your equipment details are unavailable at this time. Please check back later to see if you're eligible for a device update.
Beth Schaeffer
Accepted Solution
XfinityJohnG
Official Employee
•
1.6K Messages
11 months ago
Thank you very much for reaching out to us here @user_tvs08i. I will be more than happy to get that equipment updated for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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