New Poster
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2 Messages
Need to cancel internet
Hi there — my family routinely surpasses the 1TB of data per month and we need unlimited. However, xfinity will not grant this to us because they put us on a Covid billing plan last year. Every month we’re being charged overages up to $100 extra. I need to cancel so we can switch to a different provider. Thanks!
Accepted Solution
CCKimberly1
Official Employee
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842 Messages
2 years ago
I am sorry to hear that you are looking for another provider, @Manyducks. I will be happy to take of things for and with you. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCChe
Official Employee
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6.9K Messages
2 years ago
@Manyducks, thank you for joining us in a direct message, so we could help with setting up your disconnection. We'd really hate to see you go, but also understand the situation. If you need anything in the future, don't hesitate to reach out. Take care!
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