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user_787ccc
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Thursday, March 16th, 2023 6:08 AM

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Not Receiving ACP discount even though I qualify

I recently applied for and qualified for the ACP discount for wifi. Each time I try to apply it to my account online, I get an error stating that it can't find my account. I went into the Xfinity store last week and tried to get them to help me, and they stated they had it applied. I keep checking my email and account to see if I got confirmation of it being applied, which they said I would get within 24 hours, and still haven't recieved it. How do I get this discount actually applied? This isn't the first time I've tried to get the discount, as I tried last year and had the same results.

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Updated 

2 years ago

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Accepted Solution

CCSean1

New Problem Solver

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318 Messages

2 years ago

Hello @user_787ccc, thank you for taking the time to reach out to us on the forums. I can understand the frustration this would cause and this is not the experience we want you to have at all. Please send us a direct message with your full name and address, so we can look into this for you.

 

To send a direct message: 

 

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  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back and forth messages with any user by clicking the messages. 

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