U

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1 Message

Thursday, March 16th, 2023 6:08 AM

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Not Receiving ACP discount even though I qualify

I recently applied for and qualified for the ACP discount for wifi. Each time I try to apply it to my account online, I get an error stating that it can't find my account. I went into the Xfinity store last week and tried to get them to help me, and they stated they had it applied. I keep checking my email and account to see if I got confirmation of it being applied, which they said I would get within 24 hours, and still haven't recieved it. How do I get this discount actually applied? This isn't the first time I've tried to get the discount, as I tried last year and had the same results.

Accepted Solution

New Problem Solver

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318 Messages

9 months ago

Hello @user_787ccc, thank you for taking the time to reach out to us on the forums. I can understand the frustration this would cause and this is not the experience we want you to have at all. Please send us a direct message with your full name and address, so we can look into this for you.

 

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