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@Tohasu I've been getting these too. Heading is "Comcast7030" (the number varies) and the sender and recipient are both my email address. Subject is "Important information" but there is no content. Houston, I think we have a prob
email scams
Recieved an email. Header was Comcast 7463. The email identified me as the sender. How is this possible ?Then a couple of days ago my wife received a phone call from a person stating to be a comcast employee and that the security updates sent by comcast for my router were not uploading. That I neede
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Error Code XRE-00250
I have 3 TV boxes. Over the past 4 days I've gotten the error code XRE-00250 4 times. It has happened once with 2 boxes and twice with one box. THey tell me the code for a box hasn't been added to my account, although I've at times had all 3 boxes working. Every time I report this
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Channels and Programming
Closed
Absolutely worst customer service ever. 90+ minutes with no assistance whatsoever
Xfinity has completely butchered transferring my land line to a mobile account. No department can do anything. All blame another. Have been on hold now for 1hr 40 min
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Plan
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Request to return lost Flex Box
I canceled my service and returned the modem but am now getting a request to return free flex box that cannot be found. Is there a way to report this online? When this box was sent to me, I was not aware that it needed to be returned and it was mistakenly gotten rid of. It is very frustrating that I
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Flex
How come only the active thread, with posts over the past couple of days, was closed and not the other threads on the same topic which haven't had activity for about a year? THOSE old are still open. It seems inconsistent. So, if I disagree with some
Sending private messages when someone has closed an active thread
So, recently a past employee closed a thread that had started a year ago, but had recently been very active as new informaiton had just been released. Since the active thread was inappropriatly closed (and inconsistently since there are other threads on the same topic that are still open and haven't
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@Sofiasmom wrote: I'm glad to report I finally was able to get back into my email and to the login page. I just rebooted my modem. I have no idea why that worked...but it did. For anyone else having issues, I hope this helps. Glad that worked for y
Can't get to email account since Windows 10 Security Issue
I can no longer get to my "myxfinity" page or sign into my email account when on my desktop which runs on Windows 10. This started the day it was announced that there was a major security issue and a patch was sent. When I try to sign in, the page times out and I get a message that the URL address I
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Xfinity please fix the internet, you are losing incredibly numerous of customers once they get a chance to do so, so might as well fix it now to stop this [Edited: "Language"], i just read a report about having 700 techs on the field, that is just no
Outages in Houston
Another day without service and no answers. I'm sorry that the CSRs are bearing the brunt of our complaints when the fault really lies with Comcast infrastructure and, at the very least, communications executives. Could we at least get more than a vague "as soon as possible" answer to our questions
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xFinity Demonstrates Pattern of Deliberate Lies as Hallmark of Their Entire "Support Service." It's Literally Their Policy. I ASSURE YOU
Posting again. xFinity has incorrectly marked this "resolved" and also just "closed" it, just based on them asking me to take the conversation to DM so that the issue isn't discussed publicly. The whole point of communicating it on the Forum is to make this mess public so they'll actually DO
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Customer Service
I am having this same issue at...aldersgatede.org. Whenever we send a group email, nothing goes through to any of the @comcast.net emails although other e-mail services receive and process the email just fine. I sent a long time on the phoneto
Emails not received to Comcast addresses in mass distro list
We are having issues receiving emails from our kids' school district when part of a mass email to many parents. It seems to be timing out with the following error: 1/23/2024, 11:10 AM | Defer | Reason: [{LED=451 4.2.0 Throttled - https://postmaster.comcast.net/#RL000010};{MSG=};{FQDN=mx2.mxge.comcas
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Xfinity has been billing me for a "TV Box" for 52 weeks that I have no idea what that is and they have admitted several times to take it off my bill but didn't happened. Now I terminated their TV package and going to report to NJ Consumer Protection
Xfinity has been an Absolute NIGHTMARE!
I have absolutely had it with Xfinity. I have had their service for one month, and it has been a NIGHTMARE. First they cancelled my service for no reason one day before my move. Then when I tried to do the installation myself, it would not activate because they cancelled it. When I called they react
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i already did that and attached the chat. I will report here on what changes. I hope this route will be more efficient and responsive and RESPONSIBLE, not a scam. I repeat I have paid 300 comcast bills on time. I won't stay with comcast unles
misleading "live chat" offer and impossible to get resolution
I am a 24 yr subscriber. I received an offer from ATT and a competing offer from Xfinity. The xFinity offer included (1) $100 visa card (2) "free" xfinity mobile phone to replace my land line subcription and free wireless phone service (3) $40 reduction on my monthly bill from current $234 or so (4
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This issue hit me this morning and has remained all day. The issue is definitely IP address related. I have been using a VPN to circumvent the issue today and will continue to do so until Comcast resolves the problem. I am also going to try and chang
Temporarily Blacklisted Account Message — Occurs Daily
Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi
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Hello all, thanks for posting with this information here. Thanks for posting on our community forums to let us know about this situation. If you'd like to report any scam or phishing concerns we recommend you reach out to our Customer Security Assura
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is quali
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Dangerously low wire, safety hazard
I'm not an Xfinity customer so I could not find an option to call or report this any other way. Yesterday an Xfinity worker was working on my neighbor's wire and now my wire is hanging dangerously low in my yard. Someone could walk into it or kids could start pulling it down further. He
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Customer Service
I just spent 40 minutes chatting online with a Comcast customer service rep (CSR). It ended with the same advice to contact the "CSA" team, but gave me the following number: 1-800-934-6489. I did get a daily report of my data and a confirmation from
Data Usage
Same thing is happening to me. At the beginning of October I checked my data usage and for the previous three months, each month had around 1000gb data usage which is normal. However today when I checked my data usage, the data usage of the past three months have been revised to around 2000gb each.
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@maxlechat Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern and it looks like @BruceW has provided you some great resources! You can also click this link for more information about s
I've been receiving the following email -- the address sources says Comcast.net. The reply is to info@inc.com.
COMCAST ONLINEDear Mail user, We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when
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@XfinityChristina Us too. Last success was Oct 16, went away for a few days, tried to cast 10/20, same symptoms as others report (Chromecast shows "ready to cast", app shows "Casting to " with the in-progress ellipsis forever.) I'll read through
Xfinity stream not casting
Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.
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@Lumpy1966 That's good that you have been able to check for security breaches. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. It's unnerving to see a report claiming that data usage h
Sudden spike in data usage
I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. I have been with Comcast/Xfinity for YEARS. I have never gotten close to reaching my data limit. I've never gone over 700GB in a month, ever. Starting last month, February, my data usage spiked and we
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You are in good company @pmizota Same thing happened to me and it was the scammers ability to alter the billing balance in my Xfinity account that made it seem legitimate. @Xfinity Support ... @XfinityKassie what the heck is go
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is quali
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@Torilk wrote: This exact thing has happened to my sister in Novato, California and has cost her $30,000 to repair. I am trying to help her file a claim against Comcast. Were you succesful? If she's the one that had the damage she needs to be the
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Damage claim
Comcast broke the water line while burying the cable and I want to claim the damages.I have the ticket number and detailsI don’t know the process to go about filing this claim
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