9 Messages
Temporarily Blacklisted Account Message — Occurs Daily
Hello;
For the past month, my email client has been returning the message below, preventing me from accessing my email:
The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?
• This error occurs in all of the email clients I've tried: Outlook (Mac), Thunderbird, and Apple Email, and iPhone.
• No settings or options have been changed during this time, and everything worked as expected for years until this past month.
• The problem always 'fixes itself', where it suddenly starts working again for a couple of days and then the problem returns.
• I have changed my password several times over the past couple of weeks, and doing so does not fix the problem.
• This error does not prevent me from accessing the email directly through the Comcast/Xfinity online web portal.
Sample error notice below:
Why is this happening, how can I fix it?
VERY FRUSTRATING.
XfinityChristy
Official Employee
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1.6K Messages
11 months ago
@user_bk161 Thank you for reaching out via our Xfinity Community Forums. I know how important access to your email is and glad that you are able to access it via Xfinity.com still. Please reach out to our Security Assurance team at 888-565-4329 for assistance with the Blacklisted message.
(edited)
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JeffreyP
New Poster
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24 Messages
10 months ago
I have the same problem.
Why is everyone having this issue?
I'v changed IP Addresses 5 times to try to see if that would fix it, yet the problem reoccurs.
The comcast technician told me this which is ridiculous!
From Agent,
Thank you for contacting Xfinity have a great day.
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JustaCustomer222
Visitor
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9 Messages
10 months ago
I have the same problem. Best answer is to [Edited: "Language"]
xfinity. I'm working on that.
(edited)
1
user_d1c131
Visitor
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14 Messages
9 months ago
Did anybody get this resolved? I am in Mexico with TotalPlay and they have TotalPlay ISP blacklisted. I have not problem with Izzi Communications, AT&T Mexico, and TelCel ISP's. What do I need to ask of TotalPlay.
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user_kprfy8
1 Message
9 months ago
Please add me to this list of frustrated users. EXACT same issue with IP at Bell.ca in Canada!
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bscrivener
Visitor
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1 Message
8 months ago
Just started happening to me today after having Comcast and using it through Outlook (and my iPhone) for 10+ years. Thank you, Comcast!
2
JeffreyP
New Poster
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24 Messages
8 months ago
Comcast is garbage, that's the bottom line. Look at ALL the people in here having the same exact issue over many many months. No one can figure this out??? Its ridiculous.
I've spent hours and hours of my life trying to solve this. From the crackpot suggestions of their customer support to the lackluster attempts from the folks here. Its really disappointing that people keep paying Comcast.
One official support agent told me that 'Comcast doesn't allow emailing from home' which is why the blacklist occurred. Who are these preschoolers comcast is hiring to 'support' their customers? They are an embarrassment.
Don't even bother 'sending dms' or 'submitting your IP' to the 'official employees' on this board, you will just get caught in a never ending loop of confusion. Your IP doesn't matter. DMing your credentials to these people wont matter. Its just for show. They will not help you. You will NEVER EVER get a solution here. Something is broke on their end and they wont (don't care to) fix it properly. Look at all the forum posts on this with zero answers and zero solutions.
Like some other poster here mentioned, its a cosmic mystery what's causing this, and Comcast doesn't care.
I've solved my issue by switching to Gmail. Never again will I trust or use another service from Comcast, they are a joke.
(edited)
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user_i5pv0e
1 Message
8 months ago
Same issue for me. Email has worked fine for years now yesterday I get the blacklisted ip address error.
3
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user_hgqh9e
1 Message
8 months ago
Same thing here for the past few weeks. Need to transfer everything to gmail since Comcast email is unreliable.
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user_i4icr9
2 Messages
7 months ago
Same here. Tried Outlook, Apple Mail, Spark, Edison, Airmail, GMAIL+. I can only get email from xfinity website.
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jjohart
Visitor
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22 Messages
7 months ago
They wiped out our computers' ability to send and receive (grandfathered) email on Dec 2023! We called the department, and if they felt like even connecting us (being that we dont PAY for services) to investigations dep't, we got 3 different CSRs on 3 days...absolutely ineffectual, uninformed or both.
1) took our ip, other info, said it'd take days to "investigate" (i.e brush it off)!
2) Guy told me after I had to change a p/w b/c of Comcast's big security break in last year, that this was a new policy, b/c "IF you don't PAY, you can only get your mail directly from signing in on the Xf website
3) Another tech spent a good hour with other technical minutia, blaming Apple computer or Amazon (tablets) or Samsung, but taking NO responsiblity!
I have some bad news for what finally kicked things back in to "normal"...it involves the last millenia practice of writing a SNAIL MAIL to the director/president of Xfinity in Philadephia (JFK BLVD, etc). I sent it certified, and in about 2/3 wks., whoa suddenly their satisfaction team (haha) called, and by the time I picked up, magically (NOT), every one of my devices was back up send/receiving.
Of course, I am going to have to send another letter and hope they do something-same exact "IP USER P/W temporarily blacklisted".
I think I figured out what triggered it: even though this site (and their csr techs said you could use Outlook or other 3rd party mail clients even if you're a grandfathered/non paying user), I updated MS 365, and didn't recognize the Outlook app. was trying to connect into the comcast mail...it innocuously asked "add incoming imap username'add outgoing p/w (or create an alternate)".
I tried logging in with the Xfinity mail p/w's, not thinking this is what messed it up before, but I am almost absolutely sure..if you want to use a good Outlook, you better believe Xfinity is blind to your good intentions and block "temporarily".
IT needs to be added that the csrs on this board also are working with pages which have not a thing to do with resolving similar issues....the page to "reinstate blocked temp. ip p/w" goes to choices for retail or "postmaster', which is a joke...it then asks if you're having trouble with business or hack issues, or some other FBI abbreviations to sign up for monitoring. EVEN the non-concluding help request page gives a total runaround-there's simply no direct interveition, unless you WRITE HQ in PA, I'm afraid@!
Here goes another few weeks w.o resolving-don't tell me to call tech support again...they are all over the central American basin and don't reallly have the ability to direct the actual US departments with the servers to get your off the little list. Good luck if you find a back channel-do comment here to let anyone else know!
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user_37wmau
1 Message
6 months ago
I finally resolved my issue by turning off my wifi. Now it works.
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bluebird51
Contributor
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100 Messages
6 months ago
I have called everyone. Apple Xfinity security everyone seems clueless. I have been blacklisted on my iMac mail feed which comes from cfinity server. Never had issues for years. If I go to Mac mail and Verizon Mac mail does not work… seems an imap issue.. I called security they didn’t know so upgraded a ticket still have not heard from higher up. I can access mail through xfinity website but even when I did it did say server issue but then that disappeared. And it worked.. but cannot access my mail through Mac mail via xfinity server I’m blacklisted. How horrifying. They seem clueless.. still waiting. It’s them .
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user_bgca8h
12 Messages
6 months ago
I am having the SAME PROBLEM. Out of the blue, when I'm on Wifi in my home in NY, I cannot sync to Comcast email through Outlook on my Macbook or through Apple Mail on my iPhone. Outlook on my Macbook says "IP address temporarily blacklisted". iPhone will say "Comcast not available try again later." I have reset passwords, I have changed my IP address, I have shut down, restarted, deleted Comcast mail account on both the Macbook and the iPhone. You name, I've done it. Nothing works to fix this wifi problem. Only if I use cellular in my house and my iPhone as a hotspot for my Macbook can I sync with Comcast mail on my iphone and Macbook. I've been a customer of Comcast for over 25 years - since Comcast created emails and emails were invented. I am currently an Xfinity customer in MA on Cape Cod. So I am a paying customer who pays on time every month since the late 90's. I will be going out to the Cape (where I have Xfinity as my ISP) next week and it will be interesting to see if that router/IP address works. If they're only blacklisting my Verizon FiOS router here in NY, then I'm wondering if it's a Comcast vs FiOS battle making misery for honest, paying customers. Either way, this is APPALLING.
Again, this happened OUT OF THE BLUE. No changes to hardware, software, NOTHING.
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bearabout
New Poster
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3 Messages
6 months ago
Hi, I'm having the same issue where its saying my IP is blacklisted. Can one of the Xfinity reps send me a DM so I can provide you with my username along with IP? I've got 2 xfinity emails and both of them are giving me the temporarily blacklisted IP error when trying to us email on my macbook / mail client.
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