Outages in Houston

Another day without service and no answers. I'm sorry that the CSRs are bearing the brunt of our complaints when the fault really lies with Comcast infrastructure and, at the very least, communications executives.

Could we at least get more than a vague "as soon as possible" answer to our questions about the ETA on service restoration? The city has been bright, sunny, and clear for the past couple of days now. Can we get some sort of explanation as to why service is down in our neighborhoods?

The lack of transparency is incredibly frustrating. Speak up, Comcast. Don't direct us towards AI-generated responses or press releases. Give us actual solutions.