Contributor
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26 Messages
I've been receiving the following email -- the address sources says Comcast.net. The reply is to info@inc.com.
COMCAST ONLINE
Dear Mail user,
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after February 24th 2025, you will need to Confirm you accept the Terms of Service.
Click Here and Update E-mail address [Edited: "Invalid Link"]
If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from February 24th 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here.
Thank you for your time and cooperation. A copy of the voice message is attached.
BruceW
Gold Problem Solver
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26.3K Messages
2 months ago
Such messages are almost always phishing/fraud. "Click here or lose your email" is a scammer classic. Comcast/Xfinity does not ask us to "update" our email accounts.
If this arrived at a Comcast.net email address, check it with Comcast/Xfinity's Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present in email sent to a non-Comcast.net address, or when you view one of their messages in an email app or program. It's only visible when you view an email in their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityBillie
Official Employee
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3.3K Messages
2 months ago
@maxlechat Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern and it looks like @BruceW has provided you some great resources! You can also click this link for more information about spam/phishing emails and how to report them. Please let us know if you have any additional questions we can help with.
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