Sv5's profile

New Poster

 • 

1 Message

Sun, Sep 13, 2020 4:00 PM

Damage claim

Comcast broke the water line while burying the cable and I want to claim the damages.
I have the ticket number and details
I don’t know the process to go about filing this claim

Responses

Again

Expert

 • 

25.8K Messages

9 m ago


@Sv5 wrote:
Comcast broke the water line while burying the cable and I want to claim the damages.
I have the ticket number and details
I don’t know the process to go about filing this claim

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

 

ComcastAmira

Official Employee

 • 

2.3K Messages

9 m ago

Hello @Sv5, thanks for reaching out to us on our Forums page. It's upsetting to hear about the damages caused to your water line. I would love to further assist you with this claim. 

 

To get started, can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

Visitor

 • 

1 Message

Same.  The xfinity employee broke a underground water pipe when installing an xfinity cable.  He repaired it.  Several months later we were notified by our utilities provider that we had a persistent leak somewhere on our property.  The property is large so the first two leak detection companies were unable to find it.  The third finally located it.  It was the repair the xfinity person had done- it had failed and loosened.   No adhesive was used to secure the seams in the repair.   It was easy to fix but it did cost us several hundred dollar between the increased water bill and the leak detection company.  How do I file a claim?  btw... we had a heck of a time getting our internet to work, had just moved to a new house and I was very impressed and appreciative with xfinity's efforts to get us going..  No complaints there but I think they should pay for the damages and teach their guys how to fix a pipe given these seems to be a prevalent problem.  

Official Employee

 • 

8 Messages

@Pimlico61

 

Hey there! I am incredibly sorry to learn about the ongoing troubles with getting the damage properly addressed. This is never the experience we want for you and would love to help find a resolution. Please send us a private message with your full name and service address so that we can further review. 

 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

Regular Visitor

 • 

3 Messages

8 m ago

This exact thing has happened to my sister in Novato, California and  has cost her $30,000 to repair.  I am trying to help her file a claim against Comcast.  Were you succesful?

Again

Expert

 • 

25.8K Messages

8 m ago


@Torilk wrote:

This exact thing has happened to my sister in Novato, California and  has cost her $30,000 to repair.  I am trying to help her file a claim against Comcast.  Were you succesful?


If she's the one that had the damage she needs to be the one to report it.  We can help with that, but if she's the account holder it's her responsibility.  😉

Again

Expert

 • 

25.8K Messages

7 m ago


@Torilk wrote:
How did you resolve? We have been unsuccessful so far in our claim for $30,000.00 in plumbing repairs caused by subcontractor

As mentioned before your sister needs to be the one posting here; she needs to create a profile and then start a new thread, leaving out personal identifying information, so that this can be looked into.  You can help her with the details after contact is made with her.

Regular Visitor

 • 

3 Messages

7 m ago

How did you resolve? We have been unsuccessful so far in our claim for $30,000.00 in plumbing repairs caused by subcontractor

Visitor

 • 

2 Messages

3 m ago

If anyone is reading this DO NOT USE COMCAST. The last 3 weeks have been nothing but hell for me. Not to mention I filed a damage claim over 2 weeks ago and every time I call back they say someone will contact me within 24-48 hours, this has been going on for weeks with nothing, other than a hole in my wall. Also not to mention that the last time I called, the "supervisor" told me that the reason why I have not received a call back yet is because the agent in charge of my claim in on vacation and would be back in a week, she also proceeded to tell me that I cannot get another agent and I have to wait for this agent to come back from vacation to talk to someone. I mean it is completely insane, it took 4 appointments just to install a simple cable wire, and they put a hole in my wall and did not even use that spot, just left it as is. I have been using comcast for the last 10-12 years and I am about to cancel it, and make sure everyone in my extended family does the same. It has been bad in the past but now has been so crazy it seriously blows my mind. I think they do not contact people back on purpose just hoping that eventually they will give up and stop trying to contact them.

Official Employee

 • 

328 Messages

Hello, @user_c01eec, I hope overall your week is going well. I'm sorry you have not had a good experience getting this damage claim resolved and we have not provided a good experience after you followed up on the situation. I will be more than happy to take a closer look at the work in progress and do all I can to help. Just send a private message with your name and service address so we can assist. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support" so we can get started. 

Visitor

 • 

1 Message

2 m ago

Our HOA discovered while Comcast was having underground cable installed in our common area by USIC they damaged the water lines to our sprinkler system.  I'm having a great deal of trouble attempting to determine how to either get reimbursed or have the damage corrected.  What steps are required.

Edit: [Removed PII]

I can be reached at Edit: [Removed PII]

(edited)

Official Employee

 • 

340 Messages

Hello and Happy Tuesday, ! I hope you’re having a great week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the sprinkler system damage caused in relation to the recent cable installing that took place on our end. I'd like to take a closer look at the situation and reach out to the appropriate teams (if necessary) in regard to filing a claim to have this all corrected ASAP.

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

Visitor

 • 

2 Messages

1 m ago

Have any of you guys been successful? Comcast's subcontractors butchered our water main with their wire torpedo, killing the water for 15+ houses. As a result, the water company had to dig a massive (4x8x6ft) hole on the right side of our front yard and pull up both the sidewalk, road, and our neighbor's driveway to remove the stuck torpedo. They then had to dig up and completely replace the entire water meter setup on the left side of our yard as well as for two of my next door neighbors. Four residents (me included) had to get plumbers to rework the entire plumbing system in our houses because so much debris had gotten into the waterlines. 

After all of that, I still haven't been able to have a single week of uninterrupted service. There has been an "open work order" for weeks to "fix" the issue, but Comcast has sent out over 10 technicians and maintenance workers who have yet to fix the issue and I am being kept in the dark. All they were willing to offer me was a $100 credit to my bill. Every time I call to check on the status of my damage claim, I am told that somebody will reach out within 72 hours. It has been weeks and I have yet to receive a call even though every representative tells me that the claim is in Alert Status. What's the point of having an Alert Status if it's not treated as an urgent matter? 

I think the worst part about this is that the subdivision is brand new. Majority of us moved in less than 2 months ago. In fact, the builders are STILL BUILDING in the neighborhood!!!! My next move was to reach out to the builders so that I could get their contact at Comcast (since they have a bit more pull being that they have these relationships with regional/state directors) because I am clearly not valued as a customer. 

Official Employee

 • 

180 Messages

@keevs Hey there! Very sorry to learn about all those issues. We would be happy to explore the account and area so we can get this all resolved for good. Please send us a private message with your full name and service address. That can be done by clicking on the chat icon in the top right-hand corner. Then search for Xfinity Support. 

New to the Community?

Start Here