New Poster
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1 Message
Damage claim
Comcast broke the water line while burying the cable and I want to claim the damages.
I have the ticket number and details
I don’t know the process to go about filing this claim
I have the ticket number and details
I don’t know the process to go about filing this claim
Again
Expert
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31.5K Messages
5 years ago
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XfinityAmira
Official Employee
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4.1K Messages
5 years ago
Hello @Sv5, thanks for reaching out to us on our Forums page. It's upsetting to hear about the damages caused to your water line. I would love to further assist you with this claim.
To get started, can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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Torilk
Regular Visitor
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3 Messages
5 years ago
This exact thing has happened to my sister in Novato, California and has cost her $30,000 to repair. I am trying to help her file a claim against Comcast. Were you succesful?
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Again
Expert
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31.5K Messages
5 years ago
If she's the one that had the damage she needs to be the one to report it. We can help with that, but if she's the account holder it's her responsibility. 😉
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Again
Expert
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31.5K Messages
5 years ago
As mentioned before your sister needs to be the one posting here; she needs to create a profile and then start a new thread, leaving out personal identifying information, so that this can be looked into. You can help her with the details after contact is made with her.
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Torilk
Regular Visitor
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3 Messages
5 years ago
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user_c01eec
Visitor
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2 Messages
4 years ago
If anyone is reading this DO NOT USE COMCAST. The last 3 weeks have been nothing but hell for me. Not to mention I filed a damage claim over 2 weeks ago and every time I call back they say someone will contact me within 24-48 hours, this has been going on for weeks with nothing, other than a hole in my wall. Also not to mention that the last time I called, the "supervisor" told me that the reason why I have not received a call back yet is because the agent in charge of my claim in on vacation and would be back in a week, she also proceeded to tell me that I cannot get another agent and I have to wait for this agent to come back from vacation to talk to someone. I mean it is completely insane, it took 4 appointments just to install a simple cable wire, and they put a hole in my wall and did not even use that spot, just left it as is. I have been using comcast for the last 10-12 years and I am about to cancel it, and make sure everyone in my extended family does the same. It has been bad in the past but now has been so crazy it seriously blows my mind. I think they do not contact people back on purpose just hoping that eventually they will give up and stop trying to contact them.
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user_9e7acb
Visitor
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1 Message
4 years ago
Our HOA discovered while Comcast was having underground cable installed in our common area by USIC they damaged the water lines to our sprinkler system. I'm having a great deal of trouble attempting to determine how to either get reimbursed or have the damage corrected. What steps are required.
Edit: [Removed PII]
I can be reached at Edit: [Removed PII]
(edited)
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keevs
Visitor
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2 Messages
4 years ago
Have any of you guys been successful? Comcast's subcontractors butchered our water main with their wire torpedo, killing the water for 15+ houses. As a result, the water company had to dig a massive (4x8x6ft) hole on the right side of our front yard and pull up both the sidewalk, road, and our neighbor's driveway to remove the stuck torpedo. They then had to dig up and completely replace the entire water meter setup on the left side of our yard as well as for two of my next door neighbors. Four residents (me included) had to get plumbers to rework the entire plumbing system in our houses because so much debris had gotten into the waterlines.
After all of that, I still haven't been able to have a single week of uninterrupted service. There has been an "open work order" for weeks to "fix" the issue, but Comcast has sent out over 10 technicians and maintenance workers who have yet to fix the issue and I am being kept in the dark. All they were willing to offer me was a $100 credit to my bill. Every time I call to check on the status of my damage claim, I am told that somebody will reach out within 72 hours. It has been weeks and I have yet to receive a call even though every representative tells me that the claim is in Alert Status. What's the point of having an Alert Status if it's not treated as an urgent matter?
I think the worst part about this is that the subdivision is brand new. Majority of us moved in less than 2 months ago. In fact, the builders are STILL BUILDING in the neighborhood!!!! My next move was to reach out to the builders so that I could get their contact at Comcast (since they have a bit more pull being that they have these relationships with regional/state directors) because I am clearly not valued as a customer.
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