Thursday, November 30th, 2023 7:34 PM

Request to return lost Flex Box

I canceled my service and returned the modem but am now getting a request to return free flex box that cannot be found. Is there a way to report this online? When this box was sent to me, I was not aware that it needed to be returned and it was mistakenly gotten rid of. It is very frustrating that I cannot find a way to communicate with Customer Service online. 

Official Employee


812 Messages

3 months ago


We understand things can happen, lets get this taken care for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon or https://comca.st/3EqVMu7


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


- As you are typing a drop-down list appears. Select "Xfinity Support" from that list


- An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it

Official Employee


290 Messages

3 months ago

@user_5eibwc Thank you for allowing us to assist with your equipment concern. If you need anything else in the future, please do not hesitate to reach out. Cheers!

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