2 Messages
Data Usage
Same thing is happening to me.
At the beginning of October I checked my data usage and for the previous three months, each month had around 1000gb data usage which is normal. However today when I checked my data usage, the data usage of the past three months have been revised to around 2000gb each. Also, the current data usage for this month so far is 690gb when I would usually only have around 250gb by now. To be clear, I've checked my data usage regularly for the past few months and it has never shown these past months as having 2000gb+ data usage or ever exceeding 1229gb of data until now. Why is this happening?
Edit: I expanded the table usage data and it shows May and June as also having around 2000gb usage when I know I never exceeded over 1229gb of data during any month this year as this is something I always check.
XfinitySara
Official Employee
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1.2K Messages
11 months ago
Hello, @user_euun2w! Thank you for leaving a comment on another user's post regarding your shared data usage concerns. We'd love to help answer your questions! And to ensure we fully address every concern, we've converted your comment to its own post :) To get started, let's confirm the steps you've taken so far. Here's a great page to start on, with links for checking your personal data usage and our Data FAQs. You can also set up notifications for passing certain data thresholds as seen here. Have you done this already? Your post reads as if your data usage caught you by surprise, so we want to make sure you have all the information to keep you one step ahead of any billing concerns such as data overage charges. Please let me know if this helps!
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MJamesI
New Poster
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7 Messages
11 months ago
I have had the same issue here today. Got an email notification on 2023-10-09 1940 hours stating data usage has passed 75% of my monthly amount (1200 GB) after 9 days. I have not previously ever exceeded data usage in a full month! Looking at the app, it shows I have used nearly 2 TB each of the last 6 months and have used 1.9 TB as of 2023-10-09 1800 hours. Now the app is not even working on my phone, so Comcast appears to be is having some real IT issues at the moment. Tracing internet usage is not how I prefer to spend my time, and about the only link Comcast provides is to their unlimited data plan at a higher price point. If I was a cynic, I might think they were trying to upsell me. Maybe the Consumer Financial Protection Bureau can look into this.
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KevClawz
7 Messages
11 months ago
Yeah, I noticed that my usage looks like twice the amount it should be as well.
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user_gitgjt
20 Messages
11 months ago
My usage typically averages 29-30 GB a day prior to October 2023. Never once have I gone over the 1229 limit until now when I received an email from Xfinity letting me know I had used 75% with 11 days left. That is an average of 47 a day. Absolutely nothing has changed in my household, my router is encrypted, no new devices, no apps using more than previously. If I wasn't locked in to Xfinity as my only choice for internet service I would gladly leave.....as a 20+ year customer they have done nothing to reduce the cost to keep me as a customer. Now I see they are also reducing the savings for automatic payment of $10 to $5 starting in December 2023. I saw in a previous response from XfinityAldrik that this is a known issue for some customers and that their engineers are working on it. Probably won't happen until I go over the limit at the end of this month....
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user_gitgjt
20 Messages
11 months ago
After calling 1-888-565-4329 Customer Security Assurance this morning my issues are no more resolved than before. Because I own my own modem, I have to contact Motorola to have them check my appliance out. I was also told Motorola would contact Xfinity to resolve my problem but I could not obtain a reference number to give Motorola which I found absurd. As of today according to my data usage I have used 100 GB in less than 24 hrs. If I could find another provider for internet I'd be on my way!!!! I am angry to have to jump through all of these hoops to get to the bottom of this.
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user_gitgjt
20 Messages
11 months ago
On Oct. 20 I received my first notice I was at 75% usage......yesterday I got an email telling me I was at 100%.....so this morning I am now in the "over" zone. In 5 days their system says I have used almost more data than an entire month previously. As I stated before, my conversation with their Security Assurance group pointed the finger at me, my owned router.......and beware, so far none of my conversations with Xfinity have produced a ticket or reference number of any sort so to ever continue this with them I'll be starting from scratch. Interestingly, I can see others are having this same problem with no real acknowledgement from Xfinity that there is a problem. We can't all be wrong that it is a company issue.
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carrieroer
Regular Visitor
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3 Messages
10 months ago
Is anyone getting a good resolution to this? We've had Xfinity for 4 years, and it looks like we use 300-400 GB per month. In October I started getting emails and text messages, and the month ended at almost 1400. Nothing [edited all caps] in our usage has changed. This had better get resolved before I start getting charged for extra data we're not actually using.
(edited)
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