Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!

Is there a way to locate what device a movie was purchased by? I have the date it was purchased but I do not know what device on my account was used to purchase it.

A few months ago, I was trying to lower my monthly bill. My plan has 125 channels, and I probably watch less than 10 of them. I went to the website to change my plan. I selected 50 channels, kept the same internet plan, and checked out. My bill was supposed to be $60 lower. It turned out to be $13 H

I received a notification that said my starter kit package was delivered but it’s not in my mailbox or at my front door. What are my options to get my modem and resolve this?

Since some work was done in my neighborhood last week, geolocation is not working for me and when I use a web browser it seems to think I am located in Gardner, Massachusetts, when in fact I am located in Oakland, California. I have found that restarting my modem fixes the problem, but only for a da

Hi there..I currently have the triple play but have no need for xfinity voice anymore as I use my cell for calls. I have been on the site numerous times to try and change plans to a cheaper option without voice but there is nothing there like that for me. Can someone contact me with options for down

It's impossible to get hold of an agent to cancel the service. I've waited 2+ hours and they never get back to me. I want to cancel my service with xfinity now.

I just added home phone to my plan. What’s next? will I receive a phone from Xfinity? do I need to purchase and provide my own phone? thanks

I usually don't give compliments or reviews but the customer service I had with the live chat agent today he was so helpful very reassuring and told me I had the right person dealing with my situation. Told me he was sorry about the rude lady's I've experienced today and I told him it's not his faul

I am writing to request a $20 credit on my bill for a missed installation appointment. On 1/5/22, I ordered internet service on your website. Installation was scheduled for 1/7 with a specified time window for arrival of the technician. They did not come. They called an hour or more after end of win

I have an old windows desktop without WIFI. Started life with windows 7 now windows 10. I want to locate this computer next to the Xi6 box. Is the ethernet port on the back of the box for input or output? Can I connect an ethernet cable to both and reboot all? Thanks in advance

Hello, On Nov 26, 2024, I accidently made an overpayment of $2700 to my closed Xfinity account. How can I get a refund?

Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?

Subject line says it all. The option "upgrade your DVR service from your X1 TV Box by going to Main Menu > Saved > Recordings > Upgrade DVR Plan (located below the list of recorded programs)" as described on this page does not exist on my X1 box. There is no option to upgrade from my online account

If I have access to peacock premium through my X1 box (main tv) can I also gain access through Roku or Amazon stick, etc. on my other TV's in house?

I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was on the phone with a technician for several hours and unable to hook it up ourselfs. The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. I

Another reward complication is vexing me, as happened in 2022 and 2021. I qualified for the free Apple Watch SE back in late-August. On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch. Let me state here that the purc

I have been using the Xfinity app on my fire stick since last July and it's worked great until the last few weeks. Lately it automatically shuts off after a certain amount of time. I leave it on for my dogs so I'm not sure exactly how long, maybe 4 hrs? It's not the TV shutting off, just the Xfinity

Hi, I've found this similar situation (‎Add spouse's name to bills | Xfinity Community Forum) from another user, but the links on that response are broken. Could you please guide me on how to do that?

Power lines and cable run diagonally across my property. The xfinity cable was hit by a branch, did not break, but the splitter detached from the power pole. The cable is laying in my yard for about 100 feet. I've had many techs out, spoken with supervisors and agents. I've been told 6-8 different t