Visitor
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3 Messages
cable wire laying across yard
Power lines and cable run diagonally across my property. The xfinity cable was hit by a branch, did not break, but the splitter detached from the power pole. The cable is laying in my yard for about 100 feet. I've had many techs out, spoken with supervisors and agents. I've been told 6-8 different times that someone will come and fix the problem. This has been going on since March. What else can I do to get this problem fixed? I have to mow around the cable wire!
Official Solution
CC_Tony
Retired Employee
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1.4K Messages
2 years ago
@user_8d01bd Thank you so much for your patience throughout this process. I am glad to hear that one of our technicians was able to get this repaired. Because it was a main line, we had to get our construction crew involved. I do want to provide you a heads-up that there is more work to be done, but you shouldn't have to worry about fallen cables anymore. Take care, and thank you for being a part of Xfinity!
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EG
Expert
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108.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKorie
Problem Solver
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1.1K Messages
2 years ago
I am sorry this has taken so long to get resolved. If you dont mind me asking, what did our techs state when they came out?
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CCKorie
Problem Solver
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1.1K Messages
2 years ago
That is strange! We would love to see some pics. Also, please send us a DM with your name and address as well. We look forward to working with you.
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