lb2271's profile

Frequent Visitor

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25 Messages

Monday, February 13th, 2023 6:02 PM

Closed

Change plan to remove phone line

Hi there..I currently have the triple play but have no need for xfinity voice anymore as I use my cell for calls.  I have been on the site numerous times to try and change plans to a cheaper option without voice but there is nothing there like that for me.  Can someone contact me with options for downgrading my triple play to remove the voice?

Accepted Solution

Problem Solver

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311 Messages

2 years ago

Hello @lb2271

 

We thank you for reaching out to us here in the forums' community to change your plan, we would be more than happy to assist with removing your phone line.

 

Can you please send our team a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

 

Accepted Solution

Problem Solver

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311 Messages

2 years ago

@lb2271

 

We want to thank you for reaching out on the Community Forum for assistance. If you ever require additional help in the future please do not hesitate to create another public post for any of your future account and service needs!

Visitor

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1 Message

2 years ago

I will like to cancel my xfinity voice

Official Employee

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1.8K Messages

@user_df233a and thanks for your comment. We can assist you but in the future please make sure to create your own post as this is a guidline of ours. Thanks for your understanding. 

Are you speaking about Xfinity Mobile or Residential phone service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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