Past month, March/April 2023, my X1 cable box guide has been either not showing upcoming episodes or wrong episodes: Three examples: "Dr. Oakley" & "American's Funniest Videos" both say under "Upcoming", "There are no upcoming airings available at this time." Yet, when I manually scroll through to t

Hello, I noticed that on my most recent bill I was charged $100 for a "residential trouble call." An Xfinity tech arrived at my house last month to deal with an issue I was experiencing here -> https://forums.xfinity.com/conversations/your-home-network/cannot-achieve-gig-wired-speeds-after-network-u

I would like to change my user name in this community forum to something less identifying. Most of the other users show "User3878" or something like that. When I go to the profile the username is grayed out with a red dot next to it.

Hello. I just purchased an Amazon Echo Dot. I see in the Alexa app there is an Xfinity skill that one can enable. However, I’m curious if my Echo Dot can do things like change my channel for me. Example: Can I use my Echo Dot to say change the channel from 1484 to 1458. If so, how? Has anyone been a

Hello, This question is intended for Xfinity staff employees that monitor, moderate or administer this forum. It would appear that messages being sidetracked by non-comcast posters and thus end up not answered. In particular it would help to know what entity manages this forum and contact informatio

Hello, I have contacted two different agents with peer to peer chat to add my spouse onto my billing statement (his name appears below mine) the first agent said it’s not allowed and only one of us can be on the statement. The second agent took 15 minutes to tell me they received a CPNI not authenti

I had my phone # ported to my iphone 11 ready to be activated. On a visit to Xfinity office at 2174 Henderson Mill RD NE #12 D Atlanta GA 30345 to have my cell service started, Devon F told me Xfinity Mobile service is no good and I should switch it back to Cox Mobile. I refused. He told me that the

I had bought a new plan and received the XB6 Wireless Gateway. A day after I set it up, it began making constant droning noises. I want a gateway that just doesn’t make noise. In terms of internet speed, everything seems to be fine. It’s just the noise that I don’t want. I’m wondering how I could po

I just received an email stating: "As early as June 6, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) packages." The email refers to the Cable Card serial number in my TIVO, that I'm very happy with. We don't use any Xfini

I have three devices on my mobile account -- phone, tablet and smart watch. After upgrading and activating a new phone and watch (bring your own) from the website, I then ended up with two watches on the account linked to my new phone. Using chat support twice to correct it, I now show three watches

I have to return a mobile phone for which Xfinity is unable to generate a shipping label because their system cannot process returns when the 14-days return period expires. A Xfinity supervisor in the Customer Service department, who I spoke with, told me to ship the phone to Xfinity and gave me the

According to https://www.xfinity.com/support/articles/receiving-a-refund when we have a credit balance we can request the balance refunded. Please send a refund check for my credit balance of $63.40. Dave

Hello, my neighborhood was recently upgraded for next-generation speeds (mid-split) and I can see that the higher speeds available on the Xfinity Broadband Nutrition Facts website. However, my speeds have not increased. I’m wondering if there is something I have to do to see the improved speeds. Tha

Once again I have the painful experience of making a change on the Xfinity website. How is it that one of the biggest, if not they biggest, ISPs in the US cannot execute a speedy website. Every page refresh takes 20 seconds or more. And when I finally get to the page I need, it's completely blank an

The XRA accessibility remote does not have A, B, C or D buttons. How do I call up the sports app (old C button) or delete a channel from last-watched history ( old D button)?

Can you let me know whether I can fix an internet connectivity problem myself, or if I need service by Comcast (which might not be in the cards due to COVID-19)? Symptom is that once or twice a day I lose internet connectivity. I can fix it by rebooting the device (Netgear Gateway C3700v2), or often

Long time fios user, just switched to xfinity so am trying to figure things out. Xfinity Coax enters house in Den, connects to xFi gateway, which I believe is considered to be a modem/wifi router. This replaces my Fios Model G3100 router except the G3100 needed both an incoming coax and an additiona

What's up with the common outage lately? Current outage here in DC > 10/10/2023 06:40 PM (Eastern)

I recently bought the Arris G54 modem and it is connected to my xfinity internet but I am still capped at 40Mbps upload speed after xfinity provisioned it. I get 1400Mbps download speed but not the 200Mbps upload speed I should be getting. I have read other posts of people with the same modem gettin

Why are you charging almost $18.00 for regional sports fee and you keep removing local sports channels? To get the local channels you want us to signup for a higher plan so we pay more. I think this is just a scam. I will be looking at my other options and will be leaving Xfinity after about 35 yrs.