U

Visitor

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7 Messages

Sun, Feb 13, 2022 10:21 PM

Administrator for this Forum Please respond

Hello,

 This question is intended for Xfinity staff employees that monitor, moderate or administer this forum. It would appear that messages being sidetracked by non-comcast posters and thus end up not answered.

 In particular it would help to know what entity manages this forum and contact information. 

Thanks and good luck.

Official Solution

Administrator

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4.7K Messages

3 m ago

@user_0be289 

We apologize for the confusion about our Help and Support Forum. By design this has always been a primarily peer-to-peer based support tool. This means many of the responses to user questions are answered by other customers just like you. Additionally, if a customer is experiencing a similar question they may add details to an existing thread. This is how most online communities function.

It is my team's job to manage this forum and provide support related to the platform. If you have a specific question related to how the forum functions, I will be happy to address those questions here.

Additionally, we ask that you please only post your questions once and wait for a response. Posting your question multiple times within our forum is viewed as a form of duplicate/spam posting and it does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Thanks in advance for your understanding and patience. 

Thank you for posting your question here in the Xfinity Forum. Please let us know if you have any other questions or comments. 

(edited)

EG

Expert

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93.7K Messages

3 m ago

The concern is not "Home Networking" help related. Thread moved here to the proper help section for assistance. 

Visitor

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7 Messages

3 m ago

Thanks Jessie. Please see DM sent this afternoon. 

 Thanks!

Administrator

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4.7K Messages

@user_0be289​ 

I have replied to your direct message. We can continue discussing this further there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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