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user_26a591
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5 Messages

Friday, April 28th, 2023 11:13 PM

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Your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) Package

I just received an email stating: "As early as June 6, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) packages." The email refers to the Cable Card serial number in my TIVO, that I'm very happy with.

We don't use any Xfinity VOD or SVOD service via our TIVO (on that Cable Card). I thought that those services were discontinued quite a while ago for non-X1 customers. 

We do however use the Xfinity Stream App to watch cloud recorded content on our Samsung Galaxy s7 Ultra Tablet and Fire TV Stick.

We have no desire to switch back to an X1 Device for Cable TV and DVR services. Other than DVRing some Broadcast shows (primarily Jeopardy! and Chopped), we watch mostly streaming via our Fire TV 4K Stick. Our TV is 4K UHD.

I know that the FCC is no longer forcing Xfinity to support Cable Cards and the agreement is in place to support them through 2031. We're happy to keep using our TIVO until then (if it doesn't die first).

Bottom line - I'm thinking I really don't need to do anything as we can happily keep using our TIVO DVR on Xfinity, the Xfinity Streaming App, and we won't miss any content.


Am I missing something?


Thanks!
Regards,
Bill

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2 years ago

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user_26a591

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5 Messages

2 years ago

 I just heard back from Xfinity via Direct Message. They said:
"The changes that are being made to cable cards will only affect access to OnDemand content and SVOD packages. You will still be able to watch live tv and recordings."
So that confirms that I don't need to do anything since I didn't use their VOD or SVOD services.
Regards, Bill

This is the Accepted Answer

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CCKrystal

Problem Solver

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385 Messages

2 years ago

Good evening @user_26a591.  Thank you for reaching out to our team of experts here on social media. It would be a pleasure to assist with your services concerns. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it

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scottsel

Visitor

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1 Message

2 years ago

@user_26a591 

If you learn anything more could you please post an update in this thread?  I have the same questions. Thanks.

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user_55b1b2

Visitor

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21 Messages

@scottsel​ We are getting the same message on my TV when I go to OnDemand.  I took a video of the message and went to an actual Xfinity store to speak to an actual human being.  They knew nothing about it.  I am still able to record to my VCR's with my non-X1 boxes.  If I upgrade to X1 service, that will not be possible.  I will have to get DVR service which will be at a fee.  I also don't know if X1 service will work with my internet, which is AT&T.  They couldn't answer either of those questions.  Their attitude was get new boxes and see what happens.  Terrible communication from a communications company.

2 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

You could do what I plan to do. Just wait until the drop-dead day and see what happens. In the meantime, we can see how it goes for those making the move now. I am still not aware how their equipment with proprietary code will work with my DSL gateway. With all my medical appointments I cannot afford to have any of my devices messed up on the Internet.

I may have to drop cable which I have had since 1972.

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user_26a591

Visitor

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5 Messages

@MNtundraRET​ You're still using DSL? What speed do you get and who are you with? We're on Comcast/Xfinity Cable Internet with our own owned CM2000 router. We get around 1.4 Gbps down and 40 Mbps up. I've also had cable TV since the mid-1970s and I'd give it up except I can't find a decent way to reliably stream Jeopardy.

2 years ago

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user_26a591

Visitor

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5 Messages

@MNtundraRET​ & @scottsel - I just heard back from Xfinity via Direct Message. They said:
"The changes that are being made to cable cards will only affect access to OnDemand content and SVOD packages. You will still be able to watch live tv and recordings."
So that confirms that I don't need to do anything since I didn't use their VOD or SVOD services.
Regards, Bill

2 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

@user_26a591 

We have been on DSL through our local phone company. Currently Lumem. We have had DSL since it first came out and was used on Netscape for broadband Internet. We pay for 40 mbs guaranteed minimum but average about 47. No problem watching 4K videos most of the day with no additional charge. Never a problem uploading, using E-mail, adding devices either by Wi-Fi or Ethernet.

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raptyrred

Contributor

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185 Messages

2 years ago

So if you are paying for cable, and you will no longer have access to on demand contant, does that mean you will get a lower bill?

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user_26a591

Visitor

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5 Messages

@raptyrred​ I doubt it. However, I don't think Ondemand had a separate charge and I've never used it. Even when I had an X1 box (before turning it in for my TIVO) I never used it.

2 years ago

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