Visitor
•
5 Messages
Your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) Package
I just received an email stating: "As early as June 6, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) packages." The email refers to the Cable Card serial number in my TIVO, that I'm very happy with.
We don't use any Xfinity VOD or SVOD service via our TIVO (on that Cable Card). I thought that those services were discontinued quite a while ago for non-X1 customers.
We do however use the Xfinity Stream App to watch cloud recorded content on our Samsung Galaxy s7 Ultra Tablet and Fire TV Stick.
We have no desire to switch back to an X1 Device for Cable TV and DVR services. Other than DVRing some Broadcast shows (primarily Jeopardy! and Chopped), we watch mostly streaming via our Fire TV 4K Stick. Our TV is 4K UHD.
I know that the FCC is no longer forcing Xfinity to support Cable Cards and the agreement is in place to support them through 2031. We're happy to keep using our TIVO until then (if it doesn't die first).
Bottom line - I'm thinking I really don't need to do anything as we can happily keep using our TIVO DVR on Xfinity, the Xfinity Streaming App, and we won't miss any content.
Am I missing something?
Thanks!
Regards,
Bill
Accepted Solution
user_26a591
Visitor
•
5 Messages
2 years ago
I just heard back from Xfinity via Direct Message. They said:
"The changes that are being made to cable cards will only affect access to OnDemand content and SVOD packages. You will still be able to watch live tv and recordings."
So that confirms that I don't need to do anything since I didn't use their VOD or SVOD services.
Regards, Bill
This is the Accepted Answer
0
CCKrystal
Problem Solver
•
385 Messages
2 years ago
Good evening @user_26a591. Thank you for reaching out to our team of experts here on social media. It would be a pleasure to assist with your services concerns.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
0
0
scottsel
Visitor
•
1 Message
2 years ago
@user_26a591
If you learn anything more could you please post an update in this thread? I have the same questions. Thanks.
1
0
MNtundraRET
Gold Problem Solver
•
5.9K Messages
2 years ago
You could do what I plan to do. Just wait until the drop-dead day and see what happens. In the meantime, we can see how it goes for those making the move now. I am still not aware how their equipment with proprietary code will work with my DSL gateway. With all my medical appointments I cannot afford to have any of my devices messed up on the Internet.
I may have to drop cable which I have had since 1972.
3
0
MNtundraRET
Gold Problem Solver
•
5.9K Messages
2 years ago
@user_26a591
We have been on DSL through our local phone company. Currently Lumem. We have had DSL since it first came out and was used on Netscape for broadband Internet. We pay for 40 mbs guaranteed minimum but average about 47. No problem watching 4K videos most of the day with no additional charge. Never a problem uploading, using E-mail, adding devices either by Wi-Fi or Ethernet.
0
0
raptyrred
Contributor
•
185 Messages
2 years ago
So if you are paying for cable, and you will no longer have access to on demand contant, does that mean you will get a lower bill?
1
0