Visitor
•
13 Messages
Charged $100 For a "Residential Trouble Call"
Hello,
I noticed that on my most recent bill I was charged $100 for a "residential trouble call."
An Xfinity tech arrived at my house last month to deal with an issue I was experiencing here ->
The tech essentially stated that my modem was no longer supported due to the "network upgrades" in my area. Don (the Xfinity tech) was very kind and helpful, but he didn't "fix" anything/no maintenance work was done at my house. I should absolutely not be charged $100 when nothing was done to improve my situation from Xfinity's end.
Hoping to quickly have this unnecessary charge removed from my upcoming bill.
Official Solution
XfinityRay
Official Employee
•
2.9K Messages
3 years ago
Thank you for working with our team on the charge and your plan, @Cameron0390. I am glad we could take care of that and get your plan updated so it best meets your needs without raising your monthly bill. Please feel free to create a new thread if you need assistance in the future.
0
0
CCAnna
Problem Solver
•
874 Messages
3 years ago
Thank you for being an active part of our community, @Cameron0390. I am sorry to hear about the unexpected charge.
Normally, technician visits are free unless he makes any repairs, replacements or reconfiguration of the wiring in your home or If the cause of the issue is equipment that you own, and not Xfinity equipment. We also charge if the visit is just for in-home education.
It sounds like this is a unique situation. Our team would be happy to help. I will have to collect account information. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
0
0