Guide Not Showing Upcoming Episodes

@XfinityChristopher​  I just have one cable box. I'm on my third one in the past few months in trying to solve a pixelation issue. I wasn't paying attention to guide listing issues. I had a tech come out to check my cables (one splitter at the wall with a cable to the box & one to the modem/router which is working fine); he found no issues. He said he doesn't work on software guide type issues. The guide stopped working either with the latest box or just prior; not sure because I was focused on solving pixelation. I showed him how the guide did not list upcoming episodes for most, if not all, TV programs either in "My List" or with a search. When we went to each programs' channel & scrolled to the day & time for each week up to two weeks the new episode was visible & manually able to schedule record. An additional guide issue: "Upcoming" no longer shows the subcategories of "New" & "Repeat".

Interestingly in "My List" "Sports" teams in the NBA playoffs, Lakers & Kings, did immediately & accurately appear. The problem seems to be isolated to "TV Show" listings. 

Thanks for letting us know about this. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

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-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

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Address just sent. Thanks Also, still have pixilation issue which seems more prominent evenings especially data intensive like a basketball game. 

@user_5b0fd4​ The same for me, over and over.  They try troubleshooting with me over the phone and when that doesn’t fix the issue, they send a Technician in person, twice now back to back two weeks in a row, and when he couldn’t fix the issue, he swaps out my DVR box, and that doesn’t fix the issue either and only looses my saved movie recordings on my 4K DVR box!

@user_4a74b7 

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a message with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it”