Visitor
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3 Messages
Mid-split speed upgrade availability
Hello, my neighborhood was recently upgraded for next-generation speeds (mid-split) and I can see that the higher speeds available on the Xfinity Broadband Nutrition Facts website.
However, my speeds have not increased. I’m wondering if there is something I have to do to see the improved speeds. Thanks!
Accepted Solution
XfinityChelseaB
Official Employee
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1.9K Messages
17 days ago
@MTCC, It was a pleasure speaking with you! I'm so happy we were able to get you taken care of tonight and make sure you're getting your Next Gen/Genisis speeds. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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XfinityChelseaB
Official Employee
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1.9K Messages
17 days ago
Hello @MTCC, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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112.8K Messages
17 days ago
@XfinityChelseaB
Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.
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