Need a replacement Wireless Gateway. Current one is making consistently loud fan noises all day.

@XfinityMarcus​ Hello, I have not yet attempted to swap it out at a store. Is that the only way to get a replacement gateway or are there other ways?

@Js1133 Swapping the equipment at your local Xfinity service center is the fastest way to do it. You can even use the link provided to set up an appointment to save time waiting in line :). I can also ship a modem to you, but it will take 3-5 days to arrive and you'll still need to take the old modem to an Xfinity location or UPS store to return it. 

@XfinityEmilyB I wouldn’t mind waiting 3-5 days for one to be shipped, and I’m fine with returning my current gateway. If it’s possible, then I would greatly appreciate it being shipped. I also have some questions regarding setting up the new gateway. Would it just be like setting up any gateway?

@Js1133 Sounds good! Let's get one ordered and shipped to your home. When I order the modem, the device information will be registered to your account, but your current modem will continue being active, so you will not lose service. Once you receive the package, unplug the old modem, and plug in the new one (requires securing the coax cable and connecting power cable to power outlet), you can activate the modem through the Xfinity app. Your Wi-Fi name (SSID) and password will remain the same so all your wireless devices will automatically connect. Any devices that are hardwired to the old modem will need to be hardwired to the new modem. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Ok, I sent the message.