My monthly data usage has been consistently between 500-600 GB until last month (September) when I received a text message informing me that I had used 75% of my internet data. It was a week away from the end of the month so I did not think too much about it. Today I received a message that I had us

I am usually under the 1.2 Terabyte cap each month - I have gone over 3 times in the last 12 months, never more than 100Gb. However this month, I somehow used all 1.2 Terabytes in the first 10 days. Then over the next 3-5 days, I used another full 1.2TB. I am sitting at 2.56TB of usage with 16 days

I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to

We have had Comcast for years. We have the same amount of devices we have always had. Our habits haven’t changed. This month there was a spike in data usage and they’re warning us that we may go over. Quite a surprise to us. If we go back month to month, it’s nowhere near what it is today. My husba

I’d like to link my mobile account to my home internet account

I received an email today warning me that I've used 75% of the 1.2 TB cap. This is the new internet service started on March 13th, in just 6 days the apps shows that I've used 980 GB data which must be wrong as I share the internet to no one and I did not download many files. I've been using Xfini

My internet use is somehow said to be going up every month. I use to average 250 gigabytes a month but now I getting warnings that I am at 75% of my 1.2 terabyte limit. I have been with Comcast for over 20 years and I cannot understand how this increase has occurred. I am reading over more complain

my data usage on my internet has gone over for the past two months but we haven't been using our wifi more then usual. is there a way to wipe all of the devices off of my Gateway and start fresh?

In the last couple months my data has increased 200-300 GB. Nothing has changed at my end. I see many others having this same problem and want to know what is going on. I dont want to be charged for overages when im not doing anything to cause this. My August usage was like 650 GB.

I have done 2 Chats around data usage for the Stream App. I was told (2 chats, 4 people) that using the Stream App will use up the data that I get (1.2 TB plan). However your website FAQ says this:  Will live TV and/or Xfinity On Demand streaming on the Xfinity Stream app or Xfinity Stream

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

I have been getting conflicting information from various customer service representatives on this question, so I figure I would ask someone who might have tried this to let me know if this works.   I just ordered Xfinity Mobile for four phones.   I was thinking of starting with $15/GB data plan and

For the last few months our data usage has shot up way above normal. I want to be able to see connected devices to see if anything is connected that shouldn’t be, but the app doesn’t work. On the “My Account” app I click the “View connected devices” link and a pop up tells me I need to install the “