U

Visitor

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1 Message

Tuesday, October 3rd, 2023 5:16 AM

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I'm not recieving unlimited data after upgrading to xfi complete

Ive installed the new xfi gateway and storm-ready wifi. Is there a setting I need to change to recieve unlimited data? 

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.5K Messages

2 years ago

Hello @user_9c36d7, thank you for taking the time to reach out on social media. Great question! 

Xfinity Storm-Ready WiFi provides unlimited cellular data backup in the event of a connectivity outage, plus a Battery Backup to keep Storm-Ready WiFi connected when the power is out.

When there is not an outage, Storm-Ready WiFi functions as a WiFi extender and eliminates dead spots similar to our xFi Pods. See our Xfinity Storm-Ready WiFi Product Overview https://www.xfinity.com/support/articles/storm-ready for additional information. 

If your account has Unlimited Data you will not be charged for additional data use. 

Expert

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31.4K Messages

2 years ago

@user_9c36d7 

Please note that each account receives 1.2TB of "unlimited" data. 

https://www.xfinity.com/support/articles/exp-unlimited-data

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