Visitor
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4 Messages
Check connected devices
For the last few months our data usage has shot up way above normal. I want to be able to see connected devices to see if anything is connected that shouldn’t be, but the app doesn’t work. On the “My Account” app I click the “View connected devices” link and a pop up tells me I need to install the “Xfinity” app. Then I click the same link on the “Xfinity” app and nothing happens. It is incredibly frustrating to have to pay these extreme overage fees and not be able to get any information about what’s happening.
JRharm
Contributor
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20 Messages
3 years ago
You can find the usage info (to some extent) via the internet, while Xfinity is trying to figure out why the Xfinity App is broken (on our phones). Go to: internet.xfinity.com, and on the Overview tab, at the bottom you will see a chart with all your profiles, and if you click to the second page or tab of that chart, it will show you detail on usage by your 4 most active devices. If you click on the view all devices, it seems to water down the details and you lose visibility into what devices are chewing the most data. If you want to see usage on a Windows 10 computer, you can also search for "data usage overview"
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