Visitor
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3 Messages
Extremely High Home Data usage
My internet use is somehow said to be going up every month. I use to average 250 gigabytes a month but now I getting warnings that I am at 75% of my 1.2 terabyte limit. I have been with Comcast for over 20 years and I cannot understand how this increase has occurred. I am reading
over more complaints regarding member experiencing the same issue. I contacted Comcast and they told be that I could get unlimited data for $30 more a month. Nothing has changed at my house. I am wondering if any one else is aware of a class action lawsuit regarding the matter and if I can be directed to the attorney representing this matter. I live a alone since my Father passed of Covid-19 in January so there is no reason for the increase in data. I believe Xfinity is trying to manipulate the industry and we need to do something about it.
CCAbbie
Problem Solver
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1.4K Messages
4 years ago
@user_221be8 Hello and thank you for taking the time to reach out. I am sorry to hear you are having some concerns with a jump in data usage. I can understand your concerns and would like to look into this further with you. I would first like to look at the history of your usage to see what is going on.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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user_a8ffb7
Visitor
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1 Message
4 years ago
I just received and email saying all of my data has been used. There is only two of us that uses it. Xfinity is ripping off consumers
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user_3f7bff
Visitor
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4 Messages
3 years ago
I have been having the same problem for the last two months, also having connection issues. I’m even accumulating data usage with no internet. It’s been out for a week. I have called Comcast several times, when I can get them on the phone that is, and was told the same thing. More money. My bill is high enough already. I’ve had technicians out twice and one coming again tomorrow. Still no answers or results.
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user_f3fd4a
Visitor
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1 Message
3 years ago
This must be a trend, as over the past two months I have also experienced the overage warnings, then when viewing my statement, the bill was increased by $50.
Pretty upset that also, Comcast does not make it simple to determine the devices or services that are using more data, their own cameras and security system does not show asa connected device.
I there is evidence that Comcast is doing this intentionally with the hopes to recoup lost revenue on the backs of it's longtime customers, they have another thing coming.
Any information you can provide would be greatly appreciated.
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user_10f512
Visitor
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17 Messages
3 years ago
same here my 84 year old mother have only ever used around 500-600 per month then suddenly in sept it jump to nearly 800 and now nov was 1133 and only 7 days into dec and almost 400 already interesting how every month it continues to go up......no way thats possible she is alone and only watches her roku and an occasional zoom with friends she has not other devices that are connected i have went through everything check pc for any suspicious installations that could be causing it nothing shows also win10 pc shows very little data use on it... i have reset her router checked for any other connections on the router and nothing just her roku.. checked cables etc... its odd that suddenly so many people are complaining.... i also think its wrong that the bills do not show how much data was used for that billing period as you cannot go back farther than 6 months online to see usage.... also think they should show daily usage as i know that is how they receive it why are we not entitled to this as well.... i see another class action suit coming up. no way this many people can be having the same problem but its all on our ends not on comcast/xfinity.... seems fishy to me.... will be following up with better business bureau on this.... as it is clear every person that reaches out to comcast/xfinity gets the run around...
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user_ad1dbb
Visitor
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1 Message
3 years ago
I am also having this issue. Went over the 1.2 TB limit for the first time in January 2022. Worked with technical support and the security team once I hit the 75% warning, but got no resolution. Was advised to update my wifi password and that would fix the issue. It did not. Was told my highest daily usage was on a Saturday (1/22/22) - a day when we were away for most of the day and weren't using any devices. Named all devices, then paused all devices and unpaused them one at a time over the course of a week, but still exceeded the limit. No help with how to monitor which device was using the data. Only that the best way to resolve the issue was upgrade to unlimited data. Very frustrating. I can only hope that another service provider is available in our area soon!
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jlsuser_fb8a93
Visitor
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7 Messages
3 years ago
By the way I’ve been calling the security assurance team number since December
it’s either change your password or get unlimited
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