Visitor
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2 Messages
Data Usage
My monthly data usage has been consistently between 500-600 GB until last month (September) when I received a text message informing me that I had used 75% of my internet data. It was a week away from the end of the month so I did not think too much about it. Today I received a message that I had used 90% of my internet data! How is it that my usage is suddenly 2x more these past two months when it has been well less than half the established 1.2TB limit? I want to address this now to avoid future bills for unexplainable overages.
CCYvonne
Contributor
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340 Messages
3 years ago
Hello @user_9c6707 I understand your concern with increasing data usage. This link https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges provides information on how to help conserve your data usage. If you rent an Xfinity modem you can use xFi to personalize and control your home network. It is a great feature that helps determine which device is using the most data https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi I would be happy to review your account and usage with you. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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