1 Message
Internet Usage Too High
I received an email today warning me that I've used 75% of the 1.2 TB cap.
This is the new internet service started on March 13th, in just 6 days the apps shows that I've used 980 GB data which must be wrong as I share the internet to no one and I did not download many files.
I've been using Xfinity internet service for many years and never had used this much internet data and I did not do things differently this month.
I cannot help but think something is wrong on Xfinity's end. Not sure how to resolve this.
XfinityPeterH
Official Employee
•
1.8K Messages
2 months ago
Thank you for bringing this to our attention. I understand your concern about the unusually high data usage, especially since you haven't changed your internet habits.
Let's work together to resolve this issue. Here are a few steps we can take:
1. Check Connected Devices: Ensure that no unauthorized devices are connected to your network. You can do this through the Xfinity app or your account settings. Here is the link in case you need to download the app: https://www.xfinity.com/apps
2. Review Data Usage: Look at the detailed data usage report in your Xfinity account to see if there are any unusual spikes or patterns.
3. Network Security: Make sure your Wi-Fi network is secure with a strong password to prevent unauthorized access.
If everything seems normal on your end, please conact our Comcast's Customer Security Assurance (CSA) team at 1-888-565-4329. Their hours of operation are Monday to Friday, 6 a.m. to 2 p.m. PST
Thank you for your patience and for being a valued Xfinity customer. We're committed to resolving this for you as quickly as possible.
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