3 Messages
Overuse of Internet Data 1.2 TB
I have gotten an alert about overuse of internet data, where my account is at 90% usage for the month of February. In the months past I have only used up to 400-500 GBs with this month sky rocketing to 1.1 TB in the first 10 days. I have not changed any habits at home, and only stream shows for maybe 2 hours a day maximum. I have 2 phones and 2 computers that me and my wife use, with neither of us changing our internet habits at all. Online it says that 1.2 TB can be used up by streaming movies 18 hours a day. We are not even remotely close to this number. I changed the wifi username and password in case somebody else is accessing our wifi and using up all this data, but I don't want to get overcharged for this as there is no possible way that we are using this amount of data in just 10 days. Please Help!
XfinitySheila
Official Employee
•
1.1K Messages
2 months ago
@jviss18 Hi there! I'd love to help look into your usage concerns. Have you checked your app or online?
Customers with an xFi Gateway or a customer-owned modem can use the Xfinity app to view your usage data. Download it for free from Google Play or the App Store, or text "APP" to 266278.
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user_y4btl7
1 Message
2 months ago
I'm also having the same issue with high data usage. My xfinity app says I've already used 941GB this month, and I've got 16 days remaining. Previous months I haverage about 600GB. I checked my customer-owned router, and it shows me using about 20-25GB per day which is usual.
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