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phone calls no longer display on tv screen.
I was at the xfinity office to make some changes and added a wifi extender and now when the phone rings I don't get the name and number displayed on the tv screen.
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X1
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Channels Freezing
I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing
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X1
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Facebook and Instagram fail to load
Facebook and Instagram were both working last night. This morning, neither website nor app (desktop and mobile phone) is loading. Mobile App access also failed on cellular data.
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Your Home Network
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I am moving and might have some overlap between houses. Would I be able to setup internet at the new house, while retaining it at the old?
Subject says it. I'll probably have like 1-2 weeks of overlap, but want to retain the wifi at both houses for the security cameras and to be able to work from either house while overseeing things being moved. Probably means I need two accounts, or no?
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Customer Service
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Need assistance removing an old linked account
Can't remove it through the app or through the web. It's an old address I haven't lived at for years.
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Customer Service
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Reset gateway admin password
I am unable to login to gateway admin - tried the generic password and the password that I understood to be the admin password. Neither work and I need access to set up bridge mode.
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Your Home Network
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XFi gateway only has 2 Ethernet ports
I bought a tp-link 5 port switch to add 2 extra Ethernet ports but the internet does not work on them. My iMac shows Ethernet self selected IP. What can I do?
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Your Home Network
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Trying to switch from Verizon to XfinityMobile, which gets error: "my number is not active with current provider"
I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current provider.
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Plan
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Cannot access Comcast email/account from laptop Chrome browser t
After Google Chrome updated today, I can no longer access my Comcast email and my Comcast accounts on my laptop. I am on my phone and have no problems. I had no problem on my laptop from Microsoft Edge but Chrome is my preferred browser where I have everything else i access. I get various error mess
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line relocation
I need to have my outside cable relocated to the corner of my house.
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Customer Service
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Activate Peacock subscription on new TV box
I just changed to a new satellite X1 box, and I am trying to get re-connected to my streaming services. I activated Peacock Premium as a reward for being a Diamond member some time ago. I can still access Peacock on the main X1 box, but I want to activate it on the new satellite box so that I can wa
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Channels and Programming
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Help restoring service
I'm in need of your Service has been interrupted for past due only to applnth e ACP BENEFITS TO GET IT APPLIED TO NEXT MONTH BILL CAN U PLS HELP ME RESTORE MY SERVICE. I MADE An arrangement for the 8th an still no service. address [Edited: "Personal Information"] [Image Removed: "Personal Informatio
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Customer Service
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HD 720p XFINITY Home Security Camera RJ45 POE wiring needed
I have a HD 720p XFINITY Home Security Camera connected to the XW3 power supply. The RJ45 connector is damaged and I would like to replace it. Does anyone have the color/pin out wiring available? I tried the following but it did not work. A. white/orange (pin1). B. orange (pin 2). C. white/green (pi
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Devices and Equipment
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connection from laptop
I have been connecting to email from Chromebook for the past few years through home network WIFI - now I can access every other website through this connection - except my email account -- I can access Xfinity home page but cannot log in to my account - keep getting "This site can't be reached" what
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Fraud hold on new apartment from previous tenant
Moved into new apartment and attempted to set up xfinity internet. At this point I’ve talked to over 7 agents, been to my local store, and sent back and forth multiple emails. I had hope when I was asked for my personal information such as my drivers license, social, previous address bills and my ne
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Customer Service
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Email sent through smtp.comcast.net does not seem to get delivered
I have a setup that sends email through relay=smtp.comcast.net[96.102.167.162]:587, delay=2.9, delays=0.05/0.16/1.4/1.3, dns=2.0.0, status=sent (250 2.0.0 T0aVqdmkQCZlET0aWquxRx mail accepted for delivery)
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deleted sent items
In the process of installing the new Outlook (which I didn't really want to do, but it happened automatically while restarting my desktop) all my sent items disappeared. They are also gone from the webmail. I didn't ask for this, and I am hoping they can be restored. I'm at less than 50% capacity, a
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how do i post
Received an email from Xfinity.com (not xfinity.com) titled "Your bill suspension." The email pretends to be official from xfinity using a "make a payment" button right at the top right (probably a link to fool people who might be a little more confused than I was at first-the link to financial dest
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Password reset on old account
Hello, I have a Comcast email that was initially associated with a service account that does not exist anymore. When I try to reset the password, it says that I need to be connected to my WiFi. The issue is that my current account is not associated with that email address. How do I reset the passwor
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