3 Messages
Fraud hold on new apartment from previous tenant
Moved into new apartment and attempted to set up xfinity internet. At this point I’ve talked to over 7 agents, been to my local store, and sent back and forth multiple emails. I had hope when I was asked for my personal information such as my drivers license, social, previous address bills and my new lease that there would be a resolution. Instead I’ve now uploaded or emailed these documents 3 separate times, had my ticket updated to then wait 24-72 hours for no response and then I rinse and repeat.
Since I work from home I am just desperately trying to get our space set up. All the agents I’ve talked to have been nice and tried to help but it just seems they don’t have the tools available to move my case forward.
Trying the forums as a last ditch effort to see if there is anything I can do to resolve this issue.
Accepted Solution
XfinityRaul
Official Employee
•
1.6K Messages
9 months ago
Hello, @user_mf4cyk. I sincerely apologize for the inconvenience this activation issue is causing you. I'd like to thank you for giving us the opportunity to help activate your internet service via Forums. I'd be more than happy to review your account to see what we need to do to get your service working once and for all.
In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?
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