5 Messages
Password reset on old account
Hello, I have a Comcast email that was initially associated with a service account that does not exist anymore. When I try to reset the password, it says that I need to be connected to my WiFi. The issue is that my current account is not associated with that email address. How do I reset the password for that email?
Accepted Solution
Again
Expert
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30.8K Messages
3 months ago
@user_fux0dc
You'll need to contact Customer Security Assurance:
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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XfinityRichard
Official Employee
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1.2K Messages
3 months ago
Hi there, @user_fux0dc I'm very sorry for the trouble you are experiencing trying to change your password. Since it's been a few days since you last posted, where you able to get your password changed?-Richard
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XfinityThomasC
Official Employee
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1.8K Messages
3 months ago
@user_fux0dc We want to thank you for reaching out on the Community Forum for support with your email password reset issue. We are glad we were able to resolve your problem. Never hesitate to create another public post for any of your future account and service needs!
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