Visitor
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8 Messages
Activate Peacock subscription on new TV box
I just changed to a new satellite X1 box, and I am trying to get re-connected to my streaming services. I activated Peacock Premium as a reward for being a Diamond member some time ago. I can still access Peacock on the main X1 box, but I want to activate it on the new satellite box so that I can watch Peacock on that TV. I'm not sure how to go about it. I spoke with a customer service agent who suggested I go through the activation process again. However, the Xfinity Peacock activation webpage tells me Peacock is already activated, so I cannot repeat the process. Another agent suggested that I simply needed to sign in to Peacock on the new box. I tried that, but Peacock does not recognize my login credentials as valid. (I do not recall setting up a login and password when I first activated Peacock, so I tried my Xfinity email as well as my other email address, but neither was recognized.) Peacock has an option to pursue if you do not remember your email and password where it asks for your name, but it tells me there is no Peacock account under my name. So, I am stumped as to how to proceed.
Accepted Solution
XfinityThomasB
Official Employee
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2.2K Messages
7 months ago
user_5v18q3
Can you try these steps and let me know if you were able to activate Peacock Premium?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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user_kety02
Visitor
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1 Message
3 months ago
we have a new box on our main tv. peacock works on the tv in the bedroom on our original box but not on the tv with the new box.
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jlatl222
New Poster
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2 Messages
1 month ago
I'm trying to activate Peacock on a TV with a new cable box. Had to replace the previous box. Can access Peacock on other TVs in my home.
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