New Poster
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7 Messages
connection from laptop
I have been connecting to email from Chromebook for the past few years through home network WIFI - now I can access every other website through this connection - except my email account -- I can access Xfinity home page but cannot log in to my account - keep getting "This site can't be reached" what iss wrong and how can I fix it?
Accepted Solution
Latoque
Expert
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29.6K Messages
2 years ago
@JoeGSR
I had the same issue using Firefox. So I tried with Edge and Safari and was able to connect with no issues. So I went back into Firefox and cleared out cache/history and now it works OK. So as @Again said-----first try with a different browser.
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Again
Expert
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31.4K Messages
2 years ago
@JoeGSR
Can you get to https://connect.xfinity.com/appsuite ? You have to be logged in.
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JoeGSR
New Poster
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7 Messages
2 years ago
No - response is always the same RE: "This site can't be reached" and system adds this prefix oauth.xfinity.com/oauth//authorize?client_id=res_beta&response_type+code&redirect_uri=https://connect.xfinity etc
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JoeGSR
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7 Messages
2 years ago
Oh and when I access my.xfinity.com it brings me to Discovery Hub and the icon indicates that I am logged in -- only option offered is "sign out"
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