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Gateway login "user name and password" are not the same as your Xfinity Account "user name and password"Default Gateway user name "admin" password "password"Once logged in, I suggest changing the password. And user name if possible, on mine you can`

Gambit66

commented

4 years ago

to the conversation:

Gateway User name and Password not working

I am trying to sign into my xfinity gateway using my user name and password but it does not work. The assistant does not help. Can someone help?

Question

Closed

Can you have 2 primary users on an account?

Can I have 2 Primary Users on my account?

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Customer Service

183

I need to change my username on my main account

I need to change my sign in username on my main account and my email here is incorrect?

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Sign-In and Account Management

Closed

Porn 🍆 - Parental Controls On ✅ but Google SafeSearch off ‼️

Here's my setup: I created a profile for User AI assigned User A's profile Device 1 and Device 2I set User A's Parental Controls to "On" From Device 1: Open ChromeVisit google.com and verified SafeSearch is forced on ✅ Visit bing.com and verified SafeSearch is forced on ✅ From Device 2: Open ChromeV

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Your Home Network

Christy, thanks for the reply. When I try to direct message your user name, the system says it cannot find you as a user even when I type it directly as shown. Can you message me directly and I can reply?

user_q3nype

replied

2 months ago

to the conversation:

Remove Aerial Line

Hello, I am not a current customer. I need the aerial line removed from my house for some upcoming construction work. We will not need the line replaced afterwards so a removal only is just fine. How can I get help with this?

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Closed

Forum username changed, again

For some reason, my username here changed from Andyross to Andyr1. Something like this happened before. Can it be changed back?

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Getting Started

Accepted Solution

Have Modem and Router both connected. Download the Xfinity My Account app on my phone > Scroll down to Internet > Select your cable modem > Troubleshoot Modem > Restart It takes 5 minutes for things to reboot and re-establish. I think the app lets yo

B1477

commented

5 years ago

to the conversation:

Asus ax3000 (rt-ax58u) your isp dhcp does not function properly

I purchased an Arris sb8200 and an Asus ax3000(rt-ax58u). I activated the modem and I could get internet if I hook up through through ethernet. When I plug in my router through internet it does not establish a connection. In the admin panel of the Asus router it says "Your ISP DHCP does not function

Question

Hey there, here is a guide on how to activate Advanced Call Forwarding. The Primary user must turn on Voice Permissions from the Account and Identity tab of their account for any other account user to access Advanced Call Forwarding o

XfinityAnthonyT

commented

2 years ago

to the conversation:

Advanced Call Forwarding Not Included?

I am trying to set up my new phone service (recently signed up for services with Xfinity - and it's been a nightmare to put it politely). Today, I was looking at the voice settings at https://connect.xfinity.com/voice/settings/callforwarding and when I look at the settings, it won't give me access t

Question

What steps have you done so far? Have you set the router up? If your gateway has wireless capability, have you put it into bridge mode and rebooted it? Most routers have a utility available on their website which you can download to your phone and se

NoNoBadPuppy

commented

3 days ago

to the conversation:

Can’t connect to router

Hi I got a router and I can’t connect to it

Question

I tried a manual ip and automatic ip. I did get it to connect to the network with a 192.168.0.xxx ip. But the gateway on the printer was 0.0.0.0. The printer said it was connected to the network but the computer could not see it. The second I change

cbfield

commented

4 years ago

to the conversation:

Manual IP Issue With the New XB7 Router?

The new Xb7 has well documented issues with slightly older printers, they don't work on the XB7 wirelessly, you can see some of the threads I linked about this issue below the images. The Xb6 router works just fine though before we upgraded, and people end up having to switch back to the Xb6. My pri

Question

Accepted Solution

Closed

How to Enable the same Port Forwarding on more than one (1) PC

I have two (2) Windows 10 PC's on my LAN that need UDP Ports 5198 & 5199 and TCP Port 5200 Port Forwarded. The Xfinity App/ Manual Setup is only allowing me to configure one PC (DESKTOP-PC1). The following error posts in Red Text when I try to configure the second PC (DESKTOP-PC2): "This port is alr

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Your Home Network

1.6K

Closed

XR15 Remote won't pair with both TV and Receiver

Just got a new LG TV. My XR15 remote will only work with the LG TV or the Sony Receiver, whichever I paired last. I've tried factory reset on the remote, tried manual set up with all of the manufacturer codes listed for both the TV and receiver, what else can I try? The remote worked fine with

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118

This email account is the Primary user on the Xfinity account. There are two other email users and user logins on this account. Is there someone at Xfinity who can help me reset my password and get me going again? Since this is the Primary u

s_raw

commented

3 months ago

to the conversation:

Cannot Connect to Expiring email

I got email from comcast saying one of my email addresses will be deleted. When trying to connect, I am told to reset my password by getting a code from an "agent." The listed phone number does not get me anything. The chatbot has no idea what I need. On this forum chat, I'm not getting any reply, b

Question

Thank you for letting us know that you were able to get the password updated and for sharing how you fixed it, @user_uw56su! I am glad to hear you were able to reset it by logging in as the Primary User. Here are the steps to Change a User Role. 1. S

XfinityRay

replied

1 year ago

to the conversation:

Resetting a secondary e-mail password?!? And why?!??!

My son's e-mail account has been acting strangely by just automatically deleting read e-mails in the Inbox after just a few days, where as in the past they'd stay there forever until manually sent to Trash. Upon trying to log in, I get a ridiculous "We are unable to change your password because ther

Question

@madbrain76 There isn't one. After 2 1/2 hours banging on this with Xfinity yesterday to finally be told it is what it is for now. Xfinity has hijacked the manual configuration options for both 2.4 and 5ghz channels and there is no indica

user_3e0a49

replied

4 years ago

to the conversation:

XB7 - can't set Wifi 160 MHz option. S22 Ultra supports this. Please fix it !

I recently upgraded to the XB7 . I have the xFi unlimited package. On the wired side, all is good I get about 1400 Mbps down, as I'm using N-base T equipment (10 Gbps LAN) and the XB7 has a 2.5 Gbps LAN port. Well, the upload is still capped at a ridiculous 40 Mbps, so all this is not good there sti

Question

Hey @sgtjdc, thank you for reaching our on our forums and for your feedback. Are you taking about the instructions in the user manual, another place, or just in general when working with customers?

XfinityNicolas

commented

2 years ago

to the conversation:

Instructions to restart the Router

The instructions to restart the router should specify that if you have a battery installed in the router, you need to unplug the router and remove the battery before you restart it 30 second later. Then put back the battery when the router is working again.

Question

Closed

How to remotely log out all users?

Short version: someone gained access to my account. I changed the email address, phone number, and password on my account. Then I changed the wifi ssid and password. However, on my old phone I was still logged into the app using my old login information, and was still able to view the new ssid and p

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Xfinity App

@sjal I'm glad to hear you were able to create a new user ID and access your content. We appreciate you being proactive with troubleshooting and working with others on this platform. To confirm, were you getting an error message or code when you use

XfinityVianney

replied

3 years ago

to the conversation:

ERROR TVAPP-00114

Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in t

Question

When you add an authorized user to your account you have multiple role options for the person authorized. You can set the level that you would like the authorized user to be at. More specific details and information on those roles can be found here t

CCMichelle

commented

3 years ago

to the conversation:

Home security camera

So I’m wondering if I add someone as a secondary user will suggest have access to view the Amanda but not delete footage or will the secondary have the abilities to edit or delete video footage off my camera?

Question

I apologize if you misunderstood my response to be personal opinion or to hold any bias against you. I don't know you so I have no reason to personally offend/attack you. I am merely providing facts to the issue at hand, which is missing email. The C

XfinityCSAEmail

commented

5 years ago

to the conversation:

All emails are gone.

At 4:00 a.m. today, I read my emails. Then again at 7:30 I checked again and all emails are gone--folders, trash, inbox--everything. I did receive a message that the Comcast server failed. All I have now, are 10 emails I received since 7:30 a.m. What's happened with Comcast? I have a gmail account a

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