8 Messages
Advanced Call Forwarding Not Included?
I am trying to set up my new phone service (recently signed up for services with Xfinity - and it's been a nightmare to put it politely).
Today, I was looking at the voice settings at https://connect.xfinity.com/voice/settings/callforwarding and when I look at the settings, it won't give me access to Advanced Call Forwarding ... is that not included by default with Voice? This is what I get instead:
Advanced Call Forwarding
Send your incoming calls to up to 5 phone numbers simultaneously.
This telephone number does not have access to Advanced Call Forwarding.
Customize your Xfinity Voice package today by calling 1-800-XFINITY.
This is getting really ridiculous the number of problems I've had trying to get my services all set up and fully functional.
Thanks.
XfinityAnthonyT
Official Employee
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1K Messages
1 year ago
Hey there, here is a guide on how to activate Advanced Call Forwarding.
The Primary user must turn on Voice Permissions from the Account and Identity tab of their account for any other account user to access Advanced Call Forwarding options.
To turn on Voice Permissions:
let me know if that solves your problem for you!
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XfinityAnthonyT
Official Employee
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1K Messages
1 year ago
Awesome! Then you can follow those instructions and you shouldn't have any issues. Let me know if you have any hiccups along the way.
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user_wkk228
8 Messages
1 year ago
Still unresolved. Multiple overseas calls and they can offer to type numbers in for me but can't figure out how to properly have the feature work on my account so I can control things myself.
I a not calling into customer service every time I need a change made to my Advanced Call Forwarding settings.
Xfinity is a complete joke. I wish FiOS was in this area, as I'd dump Comcast in a heartbeat. I had FiOS for 13 years and NEVER had all these problems. In fact, I think I had one problem in 13 years with my router finally dying - so I bought a replacement one on eBay and was good to go. I've had Xfinity services active for approximately 5 days and have had at least 10 problems so far and no one can resolve them and just passes me off saying someone will call me in 24-72 business hours from a different department.
Am I going to receive a credit for all the days I haven't had full access to the features that are to be included in my monthly payment or Voice service?
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user_b2d753
Visitor
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1 Message
9 months ago
i have been having this issue since I first activated my comcast account almost 10 years ago. I finally got frustrated and called again in hopes of finally having a resolution. The representative followed the same script about turning on voice permission when I am the primary user and there is no option for me to turn it on. I have access to my voicemail and basic call forwarding, but not the advanced. There are posts from 2021 about this, how is it possible that there is still no solution and if there is, how does customer service now know about it.
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cschuler
1 Message
8 months ago
I was able to get mine fixed! I had to get to level 2 / advanced repair and have them use their "special tool" to do the "Nomorobo" procedure. They also called it "adding your number to advanced call forwarding."
When they did flip the magic switch, the advanced call forwarding section showed as expected and already had my Nomorobo forwarding number installed.
I was advised that you should ask for level 2 / advanced repair and have them do the Nomorobo procedure, but in case it helps, here's my case # 123469461.
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