Regular Visitor
•
6 Messages
XR15 Remote won't pair with both TV and Receiver
Just got a new LG TV. My XR15 remote will only work with the LG TV or the Sony Receiver, whichever I paired last. I've tried factory reset on the remote, tried manual set up with all of the manufacturer codes listed for both the TV and receiver, what else can I try? The remote worked fine with my old Panasonic TV and this same Sony receiver. LG model is LGB265 and Sony receiver is BDVE570.
XfinityJessicaA
Official Employee
•
330 Messages
2 years ago
Hello @ms-cue We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are able to get your new remote working. Thanks for all of the details and we'd be happy to troubleshoot. Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
0
0