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user_5f800c
1st Topic

4 Messages

Friday, December 27th, 2024 12:32 AM

I need to change my username on my main account

I need to change my sign in username on my main account and my email here is incorrect?

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11 days ago

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XfinityTony

Official Employee

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1.2K Messages

12 days ago

@user_5f800c, hello! At this time, there is no way to change the email address associated with your Xfinity Communities Forum. You can change your primary username at any time using the Xfinity App. Here is an article that will help walk you through it. https://www.xfinity.com/support/articles/how-to-change-your-username

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user_5f800c

4 Messages

I tried that:

Your Link: Go To Inbox, Change username, Make preferred

My Choices: Go to inbox, Manage email notifications

My account was hacked.  I changed my email, put 2A and changed password.  I am on borrowed time if they have a password hacker if I do not CHANGE MY USERNAME PLEASE?

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12 days ago

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XfinityJoe

Official Employee

 • 

607 Messages

Good morning! Thank you for everything you have tried @user_5f800c Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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user_5f800c

4 Messages

DONE.  Please use email from account with any questions.  The email here was hacked.

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11 days ago

0

user_5f800c

4 Messages

And I have been told I can not change it here...  Too Stupid

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11 days ago

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